No response from Octopus

pastafazole
pastafazole Posts: 1 Newbie
in Energy
Have written to CEO of Octopus with a serious complaint affecting my 95 year old husband’s health with stress. We bought a cottage 2 years ago and has been uninhabitable with water and electricity shut off and received a bill from them over £5,000. Several letters to Octopus and their CEO and no reply. Asked for an engineer to visit and help with this outrageous situation. No response. Just sent another letter. Meanwhile, being chased by debt collectors. 

Comments

  • Netexporter
    Netexporter Posts: 1,771 Forumite
    1,000 Posts First Anniversary Name Dropper
    When you got legal possession of the cottage, did you send meter readings to the deemed supplier?
  • Gerry1
    Gerry1 Posts: 10,837 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Welcome to the forum.
    Did you register with the incumbent supplier when you took possession?
    Have you phoned Octopus?
    Are you on the Priority Services Register?
  • Ayr_Rage
    Ayr_Rage Posts: 2,291 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Why were both electricity and water shut off in the first place?
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