Damage luggage claims

Angelface2222

I’m having trouble with a damaged luggage claim with TUI. Only willing to settle claim if receipt are provided and I don’t have these. Any suggestions as being stonewalled by their claims team

swingaloo

Is it the actual suitcase itself or is it the contents as well?

IvanOpinion

Would you have an old bank statement that shows the purchase?

cw8825

how expensive is the suitcase?
they will have reasons to be asking this

NoodleDoodleMan

cw8825 said:

how expensive is the suitcase?
they will have reasons to be asking this

Unfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.

I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.

It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.

I submitted photographic evidence which they accepted after much haggling.

After purchsing replacements I now have the receipts etc. filed away should future need arise.

DullGreyGuy

NoodleDoodleMan said:

cw8825 said:

how expensive is the suitcase?
they will have reasons to be asking this

Unfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.

I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.

It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.

I submitted photographic evidence which they accepted after much haggling.

After purchsing replacements I now have the receipts etc. filed away should future need arise.

Its on an indemnity basis so unless the suitcases were brand new and its the first time you were using them you wouldnt expect a full refund of the original or current sale price. 

NoodleDoodleMan

DullGreyGuy said:

NoodleDoodleMan said:

cw8825 said:

how expensive is the suitcase?
they will have reasons to be asking this

Unfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.

I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.

It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.

I submitted photographic evidence which they accepted after much haggling.

After purchsing replacements I now have the receipts etc. filed away should future need arise.

Its on an indemnity basis so unless the suitcases were brand new and its the first time you were using them you wouldnt expect a full refund of the original or current sale price. 

I wasn't expecting the full cost of the purchase price at new - but TUI (Thomsons as was) were not for meeting any compensation - of course that is their standard default mode in these scenarios in the first instance.

It appears that many other passengers reported luggage being broken into - it was a return flight from Hurghada which has (had ?) a reputation of baggage handlers pilfering from cases.

I suspect TUI decided to settle up with a relatively reasonable offer rather than have the bad publicity from numerous complaints escalating to the usual suspects of the media.

The photographic evidence I submitted showed identical damage to each case which could only have been the result of "enemy action" rather than accidental.

I was happy enough - a lesson learnt in respect of keeping receipts.