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Damage luggage claims

Angelface2222
Posts: 1 Newbie
I’m having trouble with a damaged luggage claim with TUI. Only willing to settle claim if receipt are provided and I don’t have these. Any suggestions as being stonewalled by their claims team
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Is it the actual suitcase itself or is it the contents as well?0
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Would you have an old bank statement that shows the purchase?Past caring about first world problems.0
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how expensive is the suitcase?
they will have reasons to be asking this0 -
cw8825 said:how expensive is the suitcase?
they will have reasons to be asking thisUnfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.I submitted photographic evidence which they accepted after much haggling.After purchsing replacements I now have the receipts etc. filed away should future need arise.
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NoodleDoodleMan said:cw8825 said:how expensive is the suitcase?
they will have reasons to be asking thisUnfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.I submitted photographic evidence which they accepted after much haggling.After purchsing replacements I now have the receipts etc. filed away should future need arise.0 -
DullGreyGuy said:NoodleDoodleMan said:cw8825 said:how expensive is the suitcase?
they will have reasons to be asking thisUnfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.I submitted photographic evidence which they accepted after much haggling.After purchsing replacements I now have the receipts etc. filed away should future need arise.I wasn't expecting the full cost of the purchase price at new - but TUI (Thomsons as was) were not for meeting any compensation - of course that is their standard default mode in these scenarios in the first instance.It appears that many other passengers reported luggage being broken into - it was a return flight from Hurghada which has (had ?) a reputation of baggage handlers pilfering from cases.I suspect TUI decided to settle up with a relatively reasonable offer rather than have the bad publicity from numerous complaints escalating to the usual suspects of the media.The photographic evidence I submitted showed identical damage to each case which could only have been the result of "enemy action" rather than accidental.I was happy enough - a lesson learnt in respect of keeping receipts.
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Interesting thread this, as I'm in a similar position.
one of our 2 suitcases was severely damaged on a recent flight home.
I was asked for a receipt at the start of the claim, thankfully I was able to find it from several years ago (£14.99)
originally I told the like for like suitcase was out of stock.
then I was offered a choice of 2 bigger suitcases as an alternative.
coincidently the one chosen was also out of stock.
some 7+ weeks later and after I have threatened to escalate the matter with TUI
this was after I was asked again to submit the receipt (the receipt that had already been submitted 7 weeks ago)
anyway some 24 hours after the above, they have now offered to settle with a refund of £14.99.
my preferred choice would be a replacement like for like suitcase.
can I insist on this rather than the cash refund ?
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NoodleDoodleMan said:cw8825 said:how expensive is the suitcase?
they will have reasons to be asking thisUnfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.I submitted photographic evidence which they accepted after much haggling.After purchsing replacements I now have the receipts etc. filed away should future need arise.
I have had several suitcases damaged (over 40 years).
all have been replaced with minimal fuss and NO requests for receipts (they ask how much it cost yeah)
and a replacement like for like suitcase delivered usually within 7-10 days of the claim being submitted.
Lets be totally honest here who keeps receipts for every single item.
the only real receipts I keep after 12 months for high value goods.
The TUI process seems a tad harsh to me
*from a facebook group apparently quite a number of people are still awaiting delivery of damaged suitcases.
what sort of luggage replacement company has issues providing suitcases as they are out of stock ?0 -
bignred05 said:NoodleDoodleMan said:cw8825 said:how expensive is the suitcase?
they will have reasons to be asking thisUnfortunately if you can't provide proof of purchase then it's very difficult to progress a claim without supporting evidence.I had this experience with TUI several years ago - they eventually offered £70 as an estimated 50% value of both identical luggage items.It wasn't a case (no pun intended) of accidental damage - the padlocks had been tampered with and the interlocking zip ends broken.I submitted photographic evidence which they accepted after much haggling.After purchsing replacements I now have the receipts etc. filed away should future need arise.
I have had several suitcases damaged (over 40 years).
all have been replaced with minimal fuss and NO requests for receipts (they ask how much it cost yeah)
and a replacement like for like suitcase delivered usually within 7-10 days of the claim being submitted.
Lets be totally honest here who keeps receipts for every single item.
the only real receipts I keep after 12 months for high value goods.
The TUI process seems a tad harsh to me
*from a facebook group apparently quite a number of people are still awaiting delivery of damaged suitcases.
what sort of luggage replacement company has issues providing suitcases as they are out of stock ?0 -
"Lets be totally honest here who keeps receipts for every single item."Indeed- now a lesson learned after dealing with TUI.First and only luggage claim in 65+ years of foreign flying.0
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