Sky took money illegally from my account

Ergates

F12 said:

TheSpectator said:

Did you have to give 30 days notice to leave but didn't?

No, it was cancel within 30 days to not pay the early termination fee. I spoke it through with them on the phone. They have confirmed I don't owe them any money. But yet they still took £200 and are still threatening me with debt collectors 

If they've taken the money, what are the debt collectors for?

F12

born_again said:

F12 said:

TheSpectator said:

Did you have to give 30 days notice to leave but didn't?

No, it was cancel within 30 days to not pay the early termination fee. I spoke it through with them on the phone. They have confirmed I don't owe them any money. But yet they still took £200 and are still threatening me with debt collectors 

So how much are they after?
Given they have taken £200 & you are being chased by debt collectors?

If the debt is only £200, then unless you have got it back, there is no debt to claim.

Do you also have any other Sky services? 

That's what I'm scared about. Given that they claim I don't owe them anything. I'm hoping that they have called off the debt collectors now, but I'm not sure.

No other Sky services, was just broadband

F12

Ergates said:

F12 said:

TheSpectator said:

Did you have to give 30 days notice to leave but didn't?

No, it was cancel within 30 days to not pay the early termination fee. I spoke it through with them on the phone. They have confirmed I don't owe them any money. But yet they still took £200 and are still threatening me with debt collectors 

If they've taken the money, what are the debt collectors for?

They passed on my details to debt collectors first apparently, then took the money from my account. Their customer service phone line doesn't help to clarify what is happening 

Ectophile

Debt collectors have no legal power to do anything.

Tell them that the debt is in dispute and they must refer the case back to Sky.  Do not engage with them in any other way - keep insisting that the debt is in dispute.

And go to your bank to get your money back.  Either direct debit guarantee, or chargeback on a card.

spo2

Sky are a nightmare, they did something similar to be except that I got it sorted before it went to debt collectors. I cancelled within 30 days and they tried to take the full 24 months payments because I had not cancelled within 14 days.
I had to go onto the online chat and point them to their own terms and conditions before they conceded that I was in the right and dropped the debt. If you do this you should get a transcript of the chat so that you have it in writing