Unable to access my emails

Exodi

Eyeful said:

Pop down to your local library and try to long in to your accounts, using their public computers.
If you can, then you know for sure its some thing on your device stopping you logging in.
If you cant login that way, you will know for sure that its Microsoft that's stopping you logging in.
Then you really do have a problem.

Eyeful said:

If after using the public library computer, it points to something on your computer stopping you logging in.

1. Do a full deep scan with your security software to make sure you have not picked up any malware.  
2. Get a 2nd opinion with:  https://www.malwarebytes.com/

If both show no malware infection

3. Try using a different browser
You normally use a Google type browser, download Firefox Browser and try logging into one of your accounts.
You normally use a Firefox browser, download the Brave Browser and try logging into one of your account

4. If you normally login to the accounts using your laptop, try logging in via your phone if you have one (and visa, versa).

5. Have you recently: 
done any windows update?
added any browser extension?
up dated any programs or apps recently?
downloaded any programs or apps?

6. Do you use 2FA, if so what type?

Respectfully, it's probably not best practice to use public computers for online banking. Likely safer to use a phone or a family member/friends device to test.

If the above confirms an issue with the computer, I'd probably refrain from typing any personal information into any browser until the issue can be properly identified.

If the OP is not tech-competent, I'd personally just reset the PC (but easy for me to say as I keep everything backed up as a matter of habit).

A screenshot of the issue would be helpful. The only thing I can think of (assuming they haven't been compromised) is that they have an authentication app set up with passwordless enabled, and they're being asked to authenticate the login.

Eyeful

Exodi said:

Eyeful said:

Pop down to your local library and try to long in to your accounts, using their public computers.
If you can, then you know for sure its some thing on your device stopping you logging in.
If you cant login that way, you will know for sure that its Microsoft that's stopping you logging in.
Then you really do have a problem.

Eyeful said:

If after using the public library computer, it points to something on your computer stopping you logging in.

1. Do a full deep scan with your security software to make sure you have not picked up any malware.  
2. Get a 2nd opinion with:  https://www.malwarebytes.com/

If both show no malware infection

3. Try using a different browser
You normally use a Google type browser, download Firefox Browser and try logging into one of your accounts.
You normally use a Firefox browser, download the Brave Browser and try logging into one of your account

4. If you normally login to the accounts using your laptop, try logging in via your phone if you have one (and visa, versa).

5. Have you recently: 
done any windows update?
added any browser extension?
up dated any programs or apps recently?
downloaded any programs or apps?

6. Do you use 2FA, if so what type?

Respectfully, it's probably not best practice to use public computers for online banking. Likely safer to use a phone or a family member/friends device to test.

If the above confirms an issue with the computer, I'd probably refrain from typing any personal information into any browser until the issue can be properly identified.

If the OP is not tech-competent, I'd personally just reset the PC (but easy for me to say as I keep everything backed up as a matter of habit).

A screenshot of the issue would be helpful. The only thing I can think of (assuming they haven't been compromised) is that they have an authentication app set up with passwordless enabled, and they're being asked to authenticate the login.

I fully agree with what you write. You should never do online banking on public computers.

When I read the OP,  I saw no statement that they were doing online banking with these accounts.

If one of the accounts does not have sensitive information, then using l library computer is safe.
I have signed into one of my account safely many times.
On all the library computers i have used in the last 5 years, they do a clean install of the operating system, they have security software against malware. When you sign out, the operating system is  closed down. 

Exodi

Eyeful said:

Exodi said:

Eyeful said:

Pop down to your local library and try to long in to your accounts, using their public computers.
If you can, then you know for sure its some thing on your device stopping you logging in.
If you cant login that way, you will know for sure that its Microsoft that's stopping you logging in.
Then you really do have a problem.

Eyeful said:

If after using the public library computer, it points to something on your computer stopping you logging in.

1. Do a full deep scan with your security software to make sure you have not picked up any malware.  
2. Get a 2nd opinion with:  https://www.malwarebytes.com/

If both show no malware infection

3. Try using a different browser
You normally use a Google type browser, download Firefox Browser and try logging into one of your accounts.
You normally use a Firefox browser, download the Brave Browser and try logging into one of your account

4. If you normally login to the accounts using your laptop, try logging in via your phone if you have one (and visa, versa).

5. Have you recently: 
done any windows update?
added any browser extension?
up dated any programs or apps recently?
downloaded any programs or apps?

6. Do you use 2FA, if so what type?

Respectfully, it's probably not best practice to use public computers for online banking. Likely safer to use a phone or a family member/friends device to test.

If the above confirms an issue with the computer, I'd probably refrain from typing any personal information into any browser until the issue can be properly identified.

If the OP is not tech-competent, I'd personally just reset the PC (but easy for me to say as I keep everything backed up as a matter of habit).

A screenshot of the issue would be helpful. The only thing I can think of (assuming they haven't been compromised) is that they have an authentication app set up with passwordless enabled, and they're being asked to authenticate the login.

I fully agree with what you write. You should never do online banking on public computers.

When I read the OP,  I saw no statement that they were doing online banking with these accounts.

If one of the accounts does not have sensitive information, then using l library computer is safe.
I have signed into one of my account safely many times.
On all the library computers i have used in the last 5 years, they do a clean install of the operating system, they have security software against malware. When you sign out, the operating system is  closed down. 

I am so sorry, I've mixed up two threads in my mind! Yes no mention of online banking by the OP whatsoever!!

You're totally right on your responses, my apologies again!