Unable to access my emails

laserbeam

For some reason I seem unable to get into any of my emails and dont even get the option to enter a password.I have 3 email accounts 2 are Hotmail accounts and 1 is a Outlook email.I know Hotmail changed to Outlook some tiime ago but have always been able access them.I need access to them or I will lose alot of important information and will have to create some new email addresses.Thanks for any anticipated help

QrizB

You can post here, so your internet connection is ok?

Does everything else work? Have you tried a different browser, a different computer, or using your phone instead?

Might be better asking the question on the Techie Stuff board:

https://forums.moneysavingexpert.com/categories/techie-stuff

RavingMad

Do you normally access it via a browser like Chrome or an app like Mail / Outlook?

M25

You'll need to give more information.

Which message do you get when you visit https://outlook.live.com/mail/0/ ?

Which browser do you use? Have you added security to your browser? How old is you computer/phone? Which version of browser are you using? Has anyone used your device?

victor2

Thread moved to Techie Stuff.

Vitor

Try the account recovery page:

https://account.live.com/acsr

You'll need to enter the affected email addresses and follow the prompts.

Exodi

Vitor said:

Try the account recovery page:

https://account.live.com/acsr

You'll need to enter the affected email addresses and follow the prompts.

I'd hold off on that route for now.

The OP states they "don't even get the option to enter a password", not that they are prompted that their password is incorrect or has been changed.

This could indicate that the account may not have been compromised, but their browser/computer has been - hence why people are asking about the browser/app typically used for access and whether there are any additional security/addons installed.

I'd probably refrain from entering sensitive information on the computer until the issue is confirmed, in case it has been compromised and especially not recovery information.

In the meantime, if OP is able to, I'd see if they are able to log in using the browser on a phone or something.

TimeLord1

How are you using this site on the device you use for emails? So I guess it's not an Internet issue. Have you done a Save my passwords in one place?

Might be your own security.

Eyeful

Pop down to your local library and try to long in to your accounts, using their public computers.
If you can, then you know for sure its some thing on your device stopping you logging in.
If you cant login that way, you will know for sure that its Microsoft that's stopping you logging in.
Then you really do have a problem.

TimeLord1

I'm just wondering if you use a Skype account also. 

Eyeful

If after using the public library computer, it points to something on your computer stopping you logging in.

1. Do a full deep scan with your security software to make sure you have not picked up any malware.  
2. Get a 2nd opinion with:  https://www.malwarebytes.com/

If both show no malware infection

3. Try using a different browser
You normally use a Google type browser, download Firefox Browser and try logging into one of your accounts.
You normally use a Firefox browser, download the Brave Browser and try logging into one of your account

4. If you normally login to the accounts using your laptop, try logging in via your phone if you have one (and visa, versa).

5. Have you recently: 
done any windows update?
added any browser extension?
up dated any programs or apps recently?
downloaded any programs or apps?

6. Do you use 2FA, if so what type?