Shawbrook Bank - Ignores undelivered maturity emails- assumes you've received them.

Section62

Hoenir said:

Time for this thread to be closed I'd suggest.

No need for that.

I for one would quite like to see feedback from the OP how they get on with FoS.  I doubt we'd get that if the thread is closed.

And folk who find the thread problematic could just resist the temptation to click through to it.

Hoenir

Section62 said:

Hoenir said:

Time for this thread to be closed I'd suggest.

No need for that.

Going off topic now. 

PeskyBlunder

Section62 said:

Hoenir said:

Time for this thread to be closed I'd suggest.

No need for that.

I for one would quite like to see feedback from the OP how they get on with FoS.  I doubt we'd get that if the thread is closed.

Me too. In fact, it's one of the few threads that I've ever bookmarked. (BTW, we've never had any problems with Shawbrook.)

Rich1976

I’ve not had any problems with Shawbrook either though only been with them for just over a year but everything runs smoothly . Agree with the OP this thread has run its course and shouldn’t really have got to 20 pages 

eskbanker

Rich1976 said:

Agree with the OP this thread has run its course and shouldn’t really have got to 20 pages 

OP is the one keeping it alive by sharing information about how other unrelated institutions deal with undelivered emails, although admittedly there have been more comments (about the thread itself rather than the underlying subject) from others in recent pages....

HUMBUG

Just waiting for the FOS formal reply although unimpressed that I had to repeat my whole complaint again on one of their standard posted forms.  The information they required on their forms were were already detailed in my original letter that I posted to them over a week ago.

I completed my exercise of 8 random bank email processes so there won't be any more posts. Needless to say, they all had processes to contact the customer if there were problems with email communication, while Shawbrook was the odd one out. 

It is blatant profiteering by Shawbrook regarding that measly 0.1% interest they pay on matured savings. And the fact they do the same after an account holder dies while the executor waits for Grant Of Probate  (which could take months) leaves a 'bad taste'. 

I will move all my funds elsewhere after they mature next year but at least I have a list of potential banks/building societies'  who won't take advantage of my forgetfulness again or email issues.

masonic

To be a fair test, Shawbrook should have been included in the market research. After all, others have only told you what they say they will do, which is likely to be what they think you want to hear.

MeteredOut

masonic said:

To be a fair test, Shawbrook should have been included in the market research. After all, others have only told you what they say they will do, which is likely to be what they think you want to hear.

A point i made before here: 

https://forums.moneysavingexpert.com/discussion/comment/81413461/#Comment_81413461

This was in response to the OPs post where a call handler told them they would investigate further. This was later contradicted by another call handler, but confirms your point exactly.

Shylock_249

HUMBUG said:

I will move all my funds elsewhere after they mature next year but at least I have a list of potential banks/building societies'  who won't take advantage of my forgetfulness again or email issues.

Could you please list those banks/building societies?  I'm concerned about probate having 15 ISAs between me and the wife and each one is above the probate limit set by banks.  If I'm correct Paragon and Close Bros have set their limit as low as 20k.

Barkin

HUMBUG said:

I completed my exercise of 8 random bank email processes so there won't be any more posts. Needless to say, they all had processes to contact the customer if there were problems with email communication

Do you mean that the first line agents all said that they had processes in place...?

As you've already found out, what call centre staff say, and what the company actually does, are not necessarily the same...