trying to switch to Sky Broadband but getting error message every time

wallofbeans

Hi All,

I am having issues switching my broadband to Sky to get the current deal that is about to end. I'm going through USwitch to Sky, get offered the £22 per month deal, fill in all my details and then.. sorry technical difficulties... 

I first tried with Chrome on my Mac and just get the error ever time. I then tried Safari instead and it got me a little further in the process, completing details of my previous broadband provider.

I even got an automated email from Vodafone (my current ISP) saying they are sorry to hear I am thinking of leaving to join Sky. But then Sky gives me the "Sorry, we're having technical difficulties" message again.

I've seen on this forum and others that I'm not the only one to have this issue, but I've not read any specific solution. Someone suggested turning off an ad blocker, but I don't think I have one. 

This is very frustrating and I don't have long to take up this deal. Does anyone have a solution?

Mark_d

I was having issue earlier today with a website referring to an adblocker - even though I had disable my adblocker.  The issue related to ad blocking through my secure DNS.

From time to time I do experience technical difficulties.  My normal browser is Firefox on Linux.  I then try Brave on Linux.  If that doesn't work I try Edge on Windows.  As a last resort I have Chrome on Windows.

Technical issue can arise because of browser settings/extensions. Sometimes it's an issue with the browser.  Sometime the issue is with your operating system.  Occasionally the problem is with the website you're trying to use.

wallofbeans

I waited until late last night and then tried again and it worked fine. It have just been an overloaded server during the day... 

phillw

I started the switch to sky on the 8th, they have since texted me twice to say they have problems with the switch. When I phoned them there was a recorded message saying they had a high volume of calls due to problems switching

When I spoke to someone they said sky is currently unable to process switches with open reach. My next review date is the day before the switch and they haven't sent a router as the switch isn't confirmed.

I asked whether there would be compensation because my previous provider has increased the price, which they said that they would. Time will tell.