trying to switch to Sky Broadband but getting error message every time

wallofbeans

Hi All,

I am having issues switching my broadband to Sky to get the current deal that is about to end. I'm going through USwitch to Sky, get offered the £22 per month deal, fill in all my details and then.. sorry technical difficulties... 

I first tried with Chrome on my Mac and just get the error ever time. I then tried Safari instead and it got me a little further in the process, completing details of my previous broadband provider.

I even got an automated email from Vodafone (my current ISP) saying they are sorry to hear I am thinking of leaving to join Sky. But then Sky gives me the "Sorry, we're having technical difficulties" message again.

I've seen on this forum and others that I'm not the only one to have this issue, but I've not read any specific solution. Someone suggested turning off an ad blocker, but I don't think I have one. 

This is very frustrating and I don't have long to take up this deal. Does anyone have a solution?

Mark_d

I was having issue earlier today with a website referring to an adblocker - even though I had disable my adblocker.  The issue related to ad blocking through my secure DNS.

From time to time I do experience technical difficulties.  My normal browser is Firefox on Linux.  I then try Brave on Linux.  If that doesn't work I try Edge on Windows.  As a last resort I have Chrome on Windows.

Technical issue can arise because of browser settings/extensions. Sometimes it's an issue with the browser.  Sometime the issue is with your operating system.  Occasionally the problem is with the website you're trying to use.

wallofbeans

I waited until late last night and then tried again and it worked fine. It have just been an overloaded server during the day... 

phillw

I started the switch to sky on the 8th, they have since texted me twice to say they have problems with the switch. When I phoned them there was a recorded message saying they had a high volume of calls due to problems switching

When I spoke to someone they said sky is currently unable to process switches with open reach. My next review date is the day before the switch and they haven't sent a router as the switch isn't confirmed.

I asked whether there would be compensation because my previous provider has increased the price, which they said that they would. Time will tell.

Juliejones

I am having the same issue and I have tried on my laptop, mobile phone (even responding to the message they send me about claiming the voucher) and my tablet but everytime getting same “technical issues” message! Is this because they don’t want to give out any more of these deals I wonder? 

M&Ks_mum

I’ve had the same problem for the last 2 weeks.  I’ve tried on my iPad, phone and even my work laptop, always the same message.  I’m wondering if it’s because I was a sky customer a few years ago so they don’t want to give me the voucher.  I’m not that fussed about the voucher but would like the £22.00 per month deal.  Have looked online but can’t find a solution.  I did call sky but they didn’t offer the £22.00 deal, it was £26 with them direct. It’s very frustrating.

ghz

Same here. Wanted to switch away from another provider due to hikes, saw the Sky offer at £22.

I've tried a a number of things like different browsers, via the mobile, etc. with no luck, then logged in, clicked "moving to this address" instead of initiating a switch at my "current address". Voila! No more redirect loops, technical error messages and no spinning thingy; I was able to move on with my order. And yes, I live at this address for a number of years, and yes, I was a Sky customer also at this address approx. 5 years ago and still hold a valid SkyID.

Finally, an uneventful switch: cpe posted in time, line takeover and activation happened as per the allocated slot, service is up for a few weeks now, billing as per expected.