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Toyota Finance DCA GDPR
Third_Earth
Posts: 1 Newbie
I had 4 cars from Toyota Finance from 2012 - 2019. I contacted them regarding any potential DCA using the MSE template, they did respond and after a bit of back and forth with different pieces of information they claimed they couldn't progress my enquiry due to GDPR and required a Registered keeper details (for example, the vehicle's logbook showing your name, or a DVLA letter). How I am supposed to have kept hold of this after changing the car? It has been almost a year since their last response. Very frustrating.
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How I am supposed to have kept hold of this after changing the car? It has been almost a year since their last response. Very frustrating.As the complaints process is suspended on DCA the timescale doesn't matter.
The FCA report has yet to be published and that will deal with GDPR deletions. You just need to be patient.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1
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