X-O (Jarvis) online platform to close in the summer

wmb194

pafpcg said:

Anyone know of a low-cost on-line broker that allows joint accounts?  IWEB only offers single-name accounts.

My partner & I have had a joint investment account for 20+ years (alongside our considerably larger S&S ISAs at IWEB) to simplify matters when there's only one of us.  The only activity is the withdrawal of dividend income and the annual sale of a slice of our holding in SMT, just enough to stay within the annual CGT allowance, otherwise I'd convert the whole lot back to certificates!

Probably not as low cost as you’d like but there’s AJ Bell.

https://www.ajbell.co.uk/faq/it-possible-open-account-joint-names

Notepad_Phil

OrangeBlueGreen said:

Notepad_Phil said:

OrangeBlueGreen said:

Just received an email back saying it's business as usual and we do not need to take any action (yet). It also states that they have waived transfer costs but not dealing fees.

I've emailed them too, but heard nothing yet so good of you to come back and let us know.

That's fair enough to keep dealing fees going.

I assume the transfer costs have been stopped as of immediately now, not will be stopped sometime in the future?

They've just come back saying that yes, the waiving of transfer fees is already in place. (I had specifically asked about initiating transfer away today).

I've still heard nothing back from them. I used the clientservices@jarvisim.co.uk email that was mentioned in the FAQ, I wonder if I'd have done better to use the normal enquiries@x-o.co.uk that I usually hear back from within the hour - though they probably are a lot busier today.

where_are_we

So as of today x-o transfer out per ISA stock fees of £18 each and £60 for ISA closure are waived?

i WEB looks best option to transfer to. Is their any diasadvantage or advantage to delaying such a transfer?

Invest Engine has no fees, free dealing for their S&S ISA but they are only for ETF`s. There is a variable money bonus if you use the monevator link (eg £150 for a £25,000 transfer) to transfer to Invest Engine.

OrangeBlueGreen

Notepad_Phil said:

OrangeBlueGreen said:

Notepad_Phil said:

OrangeBlueGreen said:

Just received an email back saying it's business as usual and we do not need to take any action (yet). It also states that they have waived transfer costs but not dealing fees.

I've emailed them too, but heard nothing yet so good of you to come back and let us know.

That's fair enough to keep dealing fees going.

I assume the transfer costs have been stopped as of immediately now, not will be stopped sometime in the future?

They've just come back saying that yes, the waiving of transfer fees is already in place. (I had specifically asked about initiating transfer away today).

I've still heard nothing back from them. I used the clientservices@jarvisim.co.uk email that was mentioned in the FAQ, I wonder if I'd have done better to use the normal enquiries@x-o.co.uk that I usually hear back from within the hour - though they probably are a lot busier today.

I actually sent the emails to both addresses but it's the normal enquiries@x-o.co.uk that's been responding quickly.

Notepad_Phil

OrangeBlueGreen said:

Notepad_Phil said:

OrangeBlueGreen said:

Notepad_Phil said:

OrangeBlueGreen said:

Just received an email back saying it's business as usual and we do not need to take any action (yet). It also states that they have waived transfer costs but not dealing fees.

I've emailed them too, but heard nothing yet so good of you to come back and let us know.

That's fair enough to keep dealing fees going.

I assume the transfer costs have been stopped as of immediately now, not will be stopped sometime in the future?

They've just come back saying that yes, the waiving of transfer fees is already in place. (I had specifically asked about initiating transfer away today).

I've still heard nothing back from them. I used the clientservices@jarvisim.co.uk email that was mentioned in the FAQ, I wonder if I'd have done better to use the normal enquiries@x-o.co.uk that I usually hear back from within the hour - though they probably are a lot busier today.

I actually sent the emails to both addresses but it's the normal enquiries@x-o.co.uk that's been responding quickly.

I eventually received a reply from the jarvisim clientservices address but they completely ignored my question about the costs, so emailed the x-o enquiries address with the same email content and got a full reply back within 10 minutes.

I'm going to miss x-o, if I ever had an issue then I knew that I would get a quick reply and solution from their enquiries address.

boingy

Just spare a thought for their customer services folks today, because I doubt X-O will have given them any temporary helpers in anticipation of the spike in customer queries..

miller

where_are_we said:

So as of today x-o transfer out per ISA stock fees of £18 each and £60 for ISA closure are waived?

i WEB looks best option to transfer to. Is their any diasadvantage or advantage to delaying such a transfer?

I read through the comms today and it's unclear whether the fee waiving is already in place (other than the clarifications reported back here from people who have asked).

I thought I stated out with Halifax Sharedealing and their build-a-portfolio regular investing service and it looked like the Halifax UI at the time, but my emails from 2010 state Interactive Investor (provided by Halifax Sharedealing). Getting a bit confused, but I definitely bailed to X-O when Interactive Investor wanted to impose ongoing account fees at short notice. Made the BBC Moneybox programme at the time and they relented to allow free transfers out.

JenniferK

Received the following in response to my query:

All retail customers can transfer out, withdraw certs or take cash out by BACS for no charge. 
Only same day payments will be chargeable and of course trading costs. The closure fee will also be waived for retail customers.
I confirm the fee waiver has started from today.

miller

Good to know, they could have saved themselves some time by including that in the FAQ initially. The closure fee could be avoided before being waived by just leaving it open with a nil balance, but stops any migration to Interactive Investor taking place by closing it of course.

boingy

miller said:

Good to know, they could have saved themselves some time by including that in the FAQ initially. The closure fee could be avoided before being waived by just leaving it open with a nil balance, but stops any migration to Interactive Investor taking place by closing it of course.

Imagine how annoyed you'd be if you left an empty account that ended up at ii being charged 4 or 5 quid per month...