PUFFL O2

mohammedhanif

Hi there, just enquiring regarding o2 puffl contract does the price increase effect plan. New hear apologies for mistakes.

Detail_Merchant

Here's an earlier thread about O2 PUFFL (PUFFL = Pay Up Front For Life, which I didn't know before)

https://forums.moneysavingexpert.com/discussion/6589475/02-pay-upfront-for-life-puffl-contract

The last but one post on there has someone saying:

O2 confirmed "... that your "Pay Upfront for Life" contract is still active. The annual increase does not affect your account. If you review your next bill, you will see that your monthly price remains unchanged at £0".

That was on 8 April, I don't know if they have had their next bill yet.

flaneurs_lobster

Detail_Merchant said:

Here's an earlier thread about O2 PUFFL (PUFFL = Pay Up Front For Life, which I didn't know before)

https://forums.moneysavingexpert.com/discussion/6589475/02-pay-upfront-for-life-puffl-contract

The last but one post on there has someone saying:

O2 confirmed "... that your "Pay Upfront for Life" contract is still active. The annual increase does not affect your account. If you review your next bill, you will see that your monthly price remains unchanged at £0".

That was on 8 April, I don't know if they have had their next bill yet.

Was a post by @sdp74, I've added their tag which they might see, if they monitor their notifications, and answer.

sdp74

The latest statement, issued yesterday, confirms that the price has not increased, despite O2 sending out a misleading email. It seems that the original terms of the PUFL contract continue to apply.

mohammedhanif

Many thanks for the update. As i was having trouble getting through o2 customer service thus didn't reply. Thanks once again for your post, hoping to sleep better, with this update news.

thefirs

Ah the joys of such a far sighted purchase in 2003..

Hello. We're getting in touch to let you know that you're currently out of your minimum contract term. As part of our Auto-Save programme, your monthly plan will automatically go down from £0.00 to £0.00*, this excludes any current discounts you may have. To benefit from this initiative you need to ensure you have Direct Debit set-up.
You can choose to stay on this new tariff, move to another tariff or switch to another provider. For more information and some tariffs to consider: http://v.o2.co.uk/...

redux

Interesting and a bit odd, as previously we've only had the annual notice around springtime about increase, and then maybe phoned up to confirm actually no change

As for far-sighted, for me it was luck.

Although several people bought it with a phone from Argos, mine was just the SIM card, from advert in Exchange&Mart

millie

I have not heard anything from them since the first year it was a percentage increase. I phoned them then and had a bit of a battle getting them to understand what I had purchased. Last year it did have the message on my account saying it would be applied but it was not. Mine was just the sim card I think, cannot really remember. Paid £99