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WIll Natwest help my brother?

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  • Birminghamboy
    Birminghamboy Posts: 37 Forumite
    10 Posts
    Hi. 

    not sure if this should be a new thread? Can it be merged with my other thread if not??

    So.... I am helping my brother sort out his horrendous finances. We have just had success in getting one recent default removed. I am now looking at the credit cards he has had with Creation -

    He has 4 cards with Creation and in 2017 he had a combined balance of around £12000. He contacted Creation in July 2017 and explained that he was struggling with his mental health etc, and they agreed to put his account on hold. This meant that he wasn't required to make any payment, however he did maintain the minimum payments, albeit with no interest added. This has continued since 2017. On a few occasions he has been asked to update his position but nothing regular. This means that he has been on an arrangement to pay for nearly 8 years. 

    Had the cards defaulted back in 2017/18, the accounts would have fallen off his credit file by now and this would mean that he would be in a better position. Is there any scope for us to complain to creation and ask them to issue a backdated default for 2017/18?
  • MattMattMattUK
    MattMattMattUK Posts: 11,235 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    edited 12 June at 10:51AM
    Hi. 

    not sure if this should be a new thread? Can it be merged with my other thread if not??

    So.... I am helping my brother sort out his horrendous finances. We have just had success in getting one recent default removed. I am now looking at the credit cards he has had with Creation -

    He has 4 cards with Creation and in 2017 he had a combined balance of around £12000. He contacted Creation in July 2017 and explained that he was struggling with his mental health etc, and they agreed to put his account on hold. This meant that he wasn't required to make any payment, however he did maintain the minimum payments, albeit with no interest added. This has continued since 2017. On a few occasions he has been asked to update his position but nothing regular. This means that he has been on an arrangement to pay for nearly 8 years. 

    Had the cards defaulted back in 2017/18, the accounts would have fallen off his credit file by now and this would mean that he would be in a better position. Is there any scope for us to complain to creation and ask them to issue a backdated default for 2017/18?
    It would probably make sense to keep the threads all together so people can see the full picture.

    In terms of this the answer is almost certainly no, but considering the success on the other one why not give it a go.
  • Birminghamboy
    Birminghamboy Posts: 37 Forumite
    10 Posts
    edited 12 June at 10:51AM
    Hi. 

    not sure if this should be a new thread? Can it be merged with my other thread if not??

    So.... I am helping my brother sort out his horrendous finances. We have just had success in getting one recent default removed. I am now looking at the credit cards he has had with Creation -

    He has 4 cards with Creation and in 2017 he had a combined balance of around £12000. He contacted Creation in July 2017 and explained that he was struggling with his mental health etc, and they agreed to put his account on hold. This meant that he wasn't required to make any payment, however he did maintain the minimum payments, albeit with no interest added. This has continued since 2017. On a few occasions he has been asked to update his position but nothing regular. This means that he has been on an arrangement to pay for nearly 8 years. 

    Had the cards defaulted back in 2017/18, the accounts would have fallen off his credit file by now and this would mean that he would be in a better position. Is there any scope for us to complain to creation and ask them to issue a backdated default for 2017/18?
    It would probably make sense to keep the threads all together so people can see the full picture.

    In terms of this the answer is almost certainly no, but considering the success on the other one why not give it a go.
    Thank you - can admin merge them, or is there a way that I can do it?
  • ManyWays
    ManyWays Posts: 1,371 Forumite
    1,000 Posts Fifth Anniversary Name Dropper
    edited 12 June at 10:51AM
     I have already cleared the arrears and will clear the remaining balance when the default is no longer on his credit file. 
    is that the best use of your money? You may be able to use the same amount to make settlement offers on much larger older debts eg the Creation ones
  • MattMattMattUK
    MattMattMattUK Posts: 11,235 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    edited 12 June at 10:51AM
    Hi. 

    not sure if this should be a new thread? Can it be merged with my other thread if not??

    So.... I am helping my brother sort out his horrendous finances. We have just had success in getting one recent default removed. I am now looking at the credit cards he has had with Creation -

    He has 4 cards with Creation and in 2017 he had a combined balance of around £12000. He contacted Creation in July 2017 and explained that he was struggling with his mental health etc, and they agreed to put his account on hold. This meant that he wasn't required to make any payment, however he did maintain the minimum payments, albeit with no interest added. This has continued since 2017. On a few occasions he has been asked to update his position but nothing regular. This means that he has been on an arrangement to pay for nearly 8 years. 

    Had the cards defaulted back in 2017/18, the accounts would have fallen off his credit file by now and this would mean that he would be in a better position. Is there any scope for us to complain to creation and ask them to issue a backdated default for 2017/18?
    It would probably make sense to keep the threads all together so people can see the full picture.

    In terms of this the answer is almost certainly no, but considering the success on the other one why not give it a go.
    Thank you - can admin merge them, or is there a way that I can do it?
    You cannot, but the mods can, for future reference you use the Report button, then the bottom option of request it is moved and ask in the text.  I have requested it but it might take them a while depending on how busy they are. It might make sense to have the whole combined thread moved to the Debt Free Wanabee board. 
  • sourcrates
    sourcrates Posts: 31,601 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    edited 12 June at 10:51AM
    I`ll merge them for you.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
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