WIll Natwest help my brother?

Birminghamboy

HI, 

I am supporting my brother with some money issues - he is newly divorced and his finances have taken a battering. He has a Natwest Credit card that has a fairly high balance and high interest each month. He is struggling to pay. He is about the sell a property which will allow him to clear the debt but this could take several months. 

He has spoken to Natwest and has asked how they can help him, however they weren't very forthcoming. Do banks, such as Natwest have to offer support to struggling customers?

Mark_d

https://www.fca.org.uk/publications/good-and-poor-practice/delivering-vulnerable-customers

Banks should help but personally I wouldn't rely on them.  I've never found NatWest helpful in any way.

There are a number of organisations that can help and support with debt issues.  Perhaps get in touch with one of them. They'd be able to suggest how to reduce the amount of interest your brother's debt is accruing.

sourcrates

Banks are useless at such things, if he will have funds from a house sale in a few months, I don`t see a problem.

Debt collection is quite a slow process 6 months time they will still be sending letters, so just go with the flow and pay it when he can, its a non priority debt so no one will bother that much.