smarty mobile

buttercup62

I was on smarty mobile already was happy so I decided to bring my other SIM  from three net work to smarty.i tried to get a SIM from smarty and I tried to use my registered email that I had with smarty.but didn't work.i sent pac details from three net work.i wanted to keep number spoke to advisor he sent link I pressed .It confirmed the pac from three and confirmed  It the number I wanted to keep.then my other SIM got turned off .a diferent sim with a dif number.this was on Friday I am self employed and can work any time but I can't as they have not got my phone on yet.so it's Monday still not on.so disappointed that I am losing money .so has not turned out for me..its about time they paid compensation for losses like other companies have too.has any one had problems like this.?

Aylesbury_Duck

buttercup62 said:

I was on smarty mobile already was happy so I decided to bring my other SIM  from three net work to smarty.i tried to get a SIM from smarty and I tried to use my registered email that I had with smarty.but didn't work.i sent pac details from three net work.i wanted to keep number spoke to advisor he sent link I pressed .It confirmed the pac from three and confirmed  It the number I wanted to keep.then my other SIM got turned off .a diferent sim with a dif number.this was on Friday I am self employed and can work any time but I can't as they have not got my phone on yet.so it's Monday still not on.so disappointed that I am losing money .so has not turned out for me..its about time they paid compensation for losses like other companies have too.has any one had problems like this.?

This sounds like a business SIM contract, so any compensation would be in line with the contract terms.  What do they say about this sort of situation?

visidigi

buttercup62 said:

I was on smarty mobile already was happy so I decided to bring my other SIM  from three net work to smarty.i tried to get a SIM from smarty and I tried to use my registered email that I had with smarty.but didn't work.i sent pac details from three net work.i wanted to keep number spoke to advisor he sent link I pressed .It confirmed the pac from three and confirmed  It the number I wanted to keep.then my other SIM got turned off .a diferent sim with a dif number.this was on Friday I am self employed and can work any time but I can't as they have not got my phone on yet.so it's Monday still not on.so disappointed that I am losing money .so has not turned out for me..its about time they paid compensation for losses like other companies have too.has any one had problems like this.?

Check the following process and see if it shows on your smarty dashboard

Yes, you can transfer your mobile number from Three to Smarty. To do so, you'll need to request a PAC (Porting Authorisation Code) from Three and then provide it to Smarty. 

Here's how to do it: 

1. Get your PAC from Three: Text "PAC" to 65075 from your Three SIM card.
2. Sign in to your Smarty dashboard: You can do this at smarty.co.uk/dashboard or in the SMARTY app.
3. Enter your number and PAC: Navigate to "Account Settings", then "Your phone number", and follow the prompts to enter your number and PAC.
4. Confirm and switch: Review the details and agree to switch your number to Smarty.
5. Wait for confirmation: The transfer should be completed within one working day.

flaneurs_lobster

PAC number transfers don't happen at weekends. If you submitted a transfer request on Friday then It'll likely happen today.