I am seeking guidance on DCA complaints, can anyone help?

HarryKrave619

I've followed the Martin Lewis DCA guidance and used the tool to complain to Santander for 1 finance agreement and to motonovo for 3 finance agreements. Santander replied by email saying that my finance agreement did include a DCA and it will be investigated etc etc and I won't hear by 4th December at the earliest (of course due to the court hearing). I thought that was me set for the Santander complaint, but I recieved a letter regarding any evidence. I was hoping someone has been through this already and can guide me on the next steps that need to be taken and what evidence do I need to provide? Might be straight forward as my personal details, bank statement and agreement paperwork, but I just want to be very thorough and confident that I'm doing it right. I was going to call up, but again I don't want to make any mistakes or mess it up. Thanks in advance. 

dunstonh

You cannot mess anything up and with the FCA now consulting on doing a Secton 404 review where you wont need to provide any documentation and the lenders will be proactive, there isnt really anything that needs doing at this stage.

but I recieved a letter regarding any evidence. I was hoping someone has been through this already and can guide me on the next steps that need to be taken and what evidence do I need to provide? 

Its just asking you to supply evidence to back up any allegation you are making.  (which could be nothing needed)

HarryKrave619

Okay, thanks for the advice. I was thinking that after the email I received, like surely that's all the evidence in itself. What would you recommend doing then? Send them nothing or send off evidence of my agreement paperwork etc to them?