DWP/HMRC didn't call

Wagster

Hi,
I received a text message yesterday (Sunday) saying I would get a call from DWP today (Monday) between 8am and 6pm regarding buying NI contributions. There has been no phone call. Has anyone else had this happen?
Might I get a call tomorrow?
Is there any (worthwhile) complaints process?

Thanks,
Wag

QrizB

According to this thread, they'll call you three times:

https://forums.moneysavingexpert.com/discussion/6601255/voluntary-ni-contributions-what-to-expect-after-requesting-a-callback

If you've missed one, there should be two more.

Wagster

I've not missed any calls. They didn't call.

Barneytheduck

They supposed to be getting in touch with me too, not heard anything yet.

mrs_scrooge

Do they tell you the telephone number they will be calling from?

Wagster

Barneytheduck said:

They supposed to be getting in touch with me too, not heard anything yet.

Did you get a text message saying they would call you?

Wagster

mrs_scrooge said:

Do they tell you the telephone number they will be calling from?

The text says "Our number may be shown as unknown or begin with 0800."
The text displays as coming from "DWP".

msbarkers47

I received a text saying they would contact me on Monday. They didn’t. Then today I received a call - I answered immediately then it went dead. When I called back I had a message stating they had tried to contact me but that I was unavailable. Message said they would try again if they needed to. I’m furious. Not sure what to do now. 

dariop

Same here. I received a text yesterday (Monday) from DWP saying they would call today and would try twice. I got no calls today (Tuesday), none of the security settings on my phone would have blocked them and there is no voicemail. Does anyone know who to contact to advise the DWP no call was made?

MrsSue

Same here. I did wonder if it was a scam. I received a text from DWP yesterday (Monday) at 18.19, so after their working day had ended, to say 'DWP will call you tomorrow ...". I had no call from DWP today. I did have a strange call at about 16.00 from a 07534 number. I get few calls to my mobile, so I answered, thinking it could be DWP. I got an automated voice telling me to load WhatsApp as work wanted to talk to me. Clearly a scam, so I ignored it.
Disgusted with DWP if their text was genuine. I didn't want to miss their call, so have been carrying my mobile around with me, which I don't usually bother to do. I've even rearranged my activities today, to ensure I was available to answer.  I would also like to complain. 

dariop

UPDATE - I spoke with the DWP just now, they DO NOT SEND TEXT MESSAGES advising they will call. The message is a scam. I'm not sure what the nature of the scam is, perhaps to get you to pick up a call from an unknown number.