Voluntary NI Contributions – What to Expect After Requesting a Callback

CorrineMitch

Well, finally we had the call from someone.  As i deal with the accounts, my husband asked for them to speak to me - she was not very happy that we were both listening and answering questions.  However, after security checks, I said we wanted to pay for 2 missing years.  After more questions, we were forwarded to someone else who gave us the payments details and the 18 digit reference. however, it was only for one of the missing years. When i said there was another year to pay, she said basically tough - the reference was only for 1 year and that was all i could pay.  I have now paid for that year, but how do we go back and arrange for the second year?

molerat

CorrineMitch said:

Well, finally we had the call from someone.  As i deal with the accounts, my husband asked for them to speak to me - she was not very happy that we were both listening and answering questions.  However, after security checks, I said we wanted to pay for 2 missing years.  After more questions, we were forwarded to someone else who gave us the payments details and the 18 digit reference. however, it was only for one of the missing years. When i said there was another year to pay, she said basically tough - the reference was only for 1 year and that was all i could pay.  I have now paid for that year, but how do we go back and arrange for the second year?

Are you certain the second year is viable, did you discuss with the original operator how one and two years would affect your pension ?

You would need to call DWP to discuss the problem, people are having some success calling now.