One parking solution LTD fine £170 for 4 minute stay

Juggi77

Hi all, i'm really looking for some advice on a fine I received. To give some background I have received a parking ticket from ONE PARKING SOLUTION LTD but, either because they didn't send them or i missed them, ive missed the letter for the original fine where you can appeal etc and now the first i am seeing it is a £170 parking ticket. The signage for the car park says CCTV/ANPR/Mobile enforcement in operation.  

The fine contravention date is 03 febuary 2025, but I was only in the car park for 4 minutes and the pictures they have for the contravention show this too. I checked the signage and saw you needed to pay by app but i had no signal so i then left the car park, as i said this was all within 4-5 minutes only. Once i had signal i did actually pay for an hour parking anyway as a precaution but this was around 20-25 minutes later I think no more than 40 or so but probably 20-25 minutes later. I have the statement payment of the payment on the app, but Ive passed the appeal date because either the original letters didn't reach me or somehow i have missed them. 

Now the problem im having is the fine is £170 because it now includes a debt resolution charge and if i go on the website theres not even a way to appeal, i can see the pictures of my car and it says "missed appeal date" but i've got no way of fighting my case theres just a "pay now" button and thats it, can anyone help me with what im supposed to do now to fight my case or if i even can?

Gr1pr

Its not a fine,  its an invoice,  a private parking charge notice from a private parking company,  OPS

The latest letters are from powerless debt collectors,  ignore them,  as it tells you to do in the newbies sticky thread in announcements near the top of the forum,  post 4

Too late to appeal it to OPS if the debt collectors letters are arriving,  so too late to appeal it 

Come back to this thread if you receive a Letter of Claim or a Court claim against you within the next 6 years 

Inform the DPO at OPS if you move in the meantime 

Ensure that your V5c log book is up to date,  because missing letters is usually due to the registered keeper not updating the dvla database plus v5c promptly  ( even if you have done the driving licence   )

Juggi77

Gr1pr said:

Its not a fine,  its an invoice,  a private parking charge notice from a private parking company,  OPS

The latest letters are from powerless debt collectors,  ignore them,  as it tells you to do in the newbies sticky thread in announcements near the top of the forum,  post 4

Too late to appeal it to OPS if the debt collectors letters are arriving,  so too late to appeal it 

Come back to this thread if you receive a Letter of Claim or a Court claim against you within the next 6 years 

Inform the DPO at OPS if you move in the meantime 

Ensure that your V5c log book is up to date,  because missing letters is usually due to the registered keeper not updating the dvla database plus v5c promptly  ( even if you have done the driving licence   )

So you're saying literally the only steps I can take now are to ignore it? i have no way of appealing or anything even though i only stayed there 4 minutes and paid parking very shortly after? I just have to wait 6 years and hope they dont pursue it?

Half_way

Juggi77 said:

Gr1pr said:

Its not a fine,  its an invoice,  a private parking charge notice from a private parking company,  OPS

The latest letters are from powerless debt collectors,  ignore them,  as it tells you to do in the newbies sticky thread in announcements near the top of the forum,  post 4

Too late to appeal it to OPS if the debt collectors letters are arriving,  so too late to appeal it 

Come back to this thread if you receive a Letter of Claim or a Court claim against you within the next 6 years 

Inform the DPO at OPS if you move in the meantime 

Ensure that your V5c log book is up to date,  because missing letters is usually due to the registered keeper not updating the dvla database plus v5c promptly  ( even if you have done the driving licence   )

So you're saying literally the only steps I can take now are to ignore it? i have no way of appealing or anything even though i only stayed there 4 minutes and paid parking very shortly after? I just have to wait 6 years and hope they dont pursue it?

Not quite, file everything you receive, do not bin it.

the next steps would be to complain to the landowner, where is/was this car park?

 These are not fines and no where will it say penalty or fine on the paperwork you have received

If you state where this car park is, and whos car park it is then you may receive some better advice other than the generic stuff.

Again these are not fines, even though the media keep calling them such, on the subject of media, here's some further reading for you:

Woman's £1,906 bill over five-minute parking rule

https://www.bbc.co.uk/news/articles/c2k0qlpjgk2o

Parking rules to change after 'five-minute fines'

https://www.bbc.co.uk/news/articles/cx2p57zdzw9o

(Parking) Firm told to pay (driver) £10,240 in five-minute parking row

https://www.bbc.co.uk/news/articles/c2040xy9yn6o

Next after reading that, where was this car park?

fisherjim

Juggi77 said:

So you're saying literally the only steps I can take now are to ignore it? i have no way of appealing or anything even though i only stayed there 4 minutes and paid parking very shortly after? I just have to wait 6 years and hope they dont pursue it?

You have an invoice from a bunch of scamming chancers the appeal set up is just a way of making it look fair and to copy real parking ticket procedures to get unsuspecting targets sucked in.

You don't get an appeal for a plumber's invoice if you don't agree with it.

Follow the advice on here, they wouldn't have accepted it any way.

Juggi77

Half_way said:

Juggi77 said:

Gr1pr said:

Its not a fine,  its an invoice,  a private parking charge notice from a private parking company,  OPS

The latest letters are from powerless debt collectors,  ignore them,  as it tells you to do in the newbies sticky thread in announcements near the top of the forum,  post 4

Too late to appeal it to OPS if the debt collectors letters are arriving,  so too late to appeal it 

Come back to this thread if you receive a Letter of Claim or a Court claim against you within the next 6 years 

Inform the DPO at OPS if you move in the meantime 

Ensure that your V5c log book is up to date,  because missing letters is usually due to the registered keeper not updating the dvla database plus v5c promptly  ( even if you have done the driving licence   )

So you're saying literally the only steps I can take now are to ignore it? i have no way of appealing or anything even though i only stayed there 4 minutes and paid parking very shortly after? I just have to wait 6 years and hope they dont pursue it?

Not quite, file everything you receive, do not bin it.

the next steps would be to complain to the landowner, where is/was this car park?

 These are not fines and no where will it say penalty or fine on the paperwork you have received

If you state where this car park is, and whos car park it is then you may receive some better advice other than the generic stuff.

Again these are not fines, even though the media keep calling them such, on the subject of media, here's some further reading for you:

Woman's £1,906 bill over five-minute parking rule

Parking rules to change after 'five-minute fines'

(Parking) Firm told to pay (driver) £10,240 in five-minute parking row

Next after reading that, where was this car park?

ah ok that makes sense. The location is "bromford walk" in great barr,  birmingham, where i parked was right by the entrance from the main road (newton road) right next to the sign before the double red lines. Checking my email receipt which ive just found btw, the point i entered on the pictures is 10:44am and when the payment went through is 11:00am for 1 hour. I'm not sure who the landowner is, would i need to just go back there and read the fine print of the signage to find that out? also thanks for the help 

Coupon-mad

No just ignore OPS and come back only when you get a LBC. See the 2nd post of the NEWBIES thread.

However, is the reason you didn't get the PCN & reminder because you haven't updated the address on your V5C logbook, same as umpteen zillion posters we see who forget to do that?

If so, you must tell OPS and their pet dogs to ERASE the old address they got from the DVLA.

So, re the 'scam' PCN, you were only there 4 minutes all told? Please show the photos & times from the OPS 'evidence' but cover the VRM.

Did you know CCTV was filming your car?  You left immediately?

Lastly please change your thread title to remove that phrase 'next steps' (which we hate...there aren't any 'steps'). Instead just give the thread a title with more longevity, saying which scammer is writing to you.

Juggi77

Coupon-mad said:

No just ignore OPS and come back only when you get a LBC. See the 2nd post of the NEWBIES thread.

However, is the reason you didn't get the PCN & reminder because you haven't updated the address on your V5C logbook, same as umpteen zillion posters we see who forget to do that?

If so, you must tell OPS and their pet dogs to ERASE the old address they got from the DVLA.

So, re the 'scam' PCN, you were only there 4 minutes all told? Please show the photos & times from the OPS 'evidence' but cover the VRM.

Did you know CCTV was filming your car?  You left immediately?

Lastly please change your thread title to remove that phrase 'next steps' (which we hate...there aren't any 'steps'). Instead just give the thread a title with more longevity, saying which scammer is writing to you.

ok thank you for the advice ive ammended the title and hopefully the new description is much better. Yes I was there roughly 4 minutes all together I will attach the evidence they have below that show this. I was there for a few minutes and then a person informed me that it was a pay by app parking (you can see them pointing at it in one of the pictures) and once i realised that and I had no signal i left the car park. the entrance into the car park was 10:44:09 and when i paid on my receipt in the app shows 11:00 but without the seconds but i guess technically i may have been within the 15 minute grace period if i paid between 11:00:00 and 11:00:09? i'm not sure if that rule is the case though at this parking place and i also have no way of knowing as the app doesnt tell me the exact second.

1505grandad

Have you checked the date and time stamps on the photos  -  for instance the two before the image before the sign seem to have the same date & time to the exact second but the person by the car is in two different positions.

Juggi77

1505grandad said:

Have you checked the date and time stamps on the photos  -  for instance the two before the image before the sign seem to have the same date & time to the exact second but the person by the car is in two different positions.

that is strange, all i can think is theres two cameras and maybe the time stamps are slightly off between them. its definitely the same time/day though give or take a minute or two cause i was only there that day 

Coupon-mad

Juggi77 said:

Hi all, i'm really looking for some advice on a fine I received. To give some background I have received a parking ticket from ONE PARKING SOLUTION LTD but, either because they didn't send them or i missed them, ive missed the letter for the original fine where you can appeal etc and now the first i am seeing it is a £170 parking ticket. The signage for the car park says CCTV/ANPR/Mobile enforcement in operation.  

The fine contravention date is 03 febuary 2025, but I was only in the car park for 4 minutes and the pictures they have for the contravention show this too.

I checked the signage and saw you needed to pay by app but i had no signal so i then left the car park, as i said this was all within 4-5 minutes only. 

Coupon-mad said:

No just ignore OPS and come back only when you get a LBC. See the 2nd post of the NEWBIES thread.

However, is the reason you didn't get the PCN & reminder because you haven't updated the address on your V5C logbook, same as umpteen zillion posters we see who forget to do that?

If so, you must tell OPS and their pet dogs to ERASE the old address they got from the DVLA.

So, re the 'scam' PCN, you were only there 4 minutes all told? Please show the photos & times from the OPS 'evidence' but cover the VRM.

Did you know CCTV was filming your car?  You left immediately?

Lastly please change your thread title to remove that phrase 'next steps' (which we hate...there aren't any 'steps'). Instead just give the thread a title with more longevity, saying which scammer is writing to you.

ok thank you for the advice ive ammended the title and hopefully the new description is much better. Yes I was there roughly 4 minutes all together I will attach the evidence they have below that show this. I was there for a few minutes and then a person informed me that it was a pay by app parking (you can see them pointing at it in one of the pictures) and once i realised that and I had no signal i left the car park. the entrance into the car park was 10:44:09 and when i paid on my receipt in the app shows 11:00 but without the seconds but i guess technically i may have been within the 15 minute grace period if i paid between 11:00:00 and 11:00:09? i'm not sure if that rule is the case though at this parking place and i also have no way of knowing as the app doesnt tell me the exact second.

Look how their CCTV illegally films across an entire public highway and into the car park and premises opposite!

OPS do this all the time.

In your case, signage was so poor (...facing the CAMERA!) that it took a pedestrian to tell you about it and you left within minutes when you couldn't download the app. You gained no amenity from the location and left without accepting a contract but there's no appeal worth trying with any IPC firm.

The MHCLG must crack down in covert (lurking and hidden CCTV cameras placed unnoticed and several metres away) illegal surveillance.

This is in breach of the DPA & UKGDPR 2018.