Santander no longer paying cashback for Octopus Gas & Electricity, Hopefully being resolved?

youngretired

My DD went out 15/04 under the new originator ID Go Cardless and I was paid my 2% cashback today on my 123 Lite.

Mark_B999

Response from Santander Customer Services:

I'm sorry we are aware that some customers have not received part of their cashback payment as expected recently. These are customers who hold a qualifying account and who currently have an active direct debit payment to the energy company Octopus. We are in the process of identifying all impacted customers and will be arranging any shortfall in their cashback payment, to be made as soon as possible.

22:50 Dionne

controlfreak67

I have just found out about this change, on calling Santander I have been given the same explanation as previously stated.  Do we know if there is any possibility that this will change or do we accept now that cashback from Octopus is a lost cause?

GeoffTF

controlfreak67 said:

I have just found out about this change, on calling Santander I have been given the same explanation as previously stated.  Do we know if there is any possibility that this will change or do we accept now that cashback from Octopus is a lost cause?

Read the thread. The cashback is being paid and Santander will make back payments for any cashback that has not been paid.

Mark_B999

Santander have said this morning:

we have now resolved the issue and customers will now receive cashback from 4th april

friolento

Had my Octopus cashback paid yesterday as usual

Zanderman

friolento said:

Had my Octopus cashback paid yesterday as usual

Had ours as normal on 27th too, not actually had any change as far as I'm aware, but we are 'end of the month' and the DD for us only changed this month, so it looks like it is fixed, going forward at least.  

youngretired

Sister's DD went out 3rd April under the new Go Cardless DD and her cashback hasn't been paid today for Octopus. She's contacting them now, as was expecting it considering Santander have stated that the issue was solved.

jackywacky

I got a letter today .............

Santander

Santander Banking Operations

Sunderland

SR43 4FP

Call us on: 0330 9 123 123 Fax us on: 01908 338132 Calls may be recorded or monitored

Account Ending: xxxx

Our Ref: xxxxxxxx

25th April 2025

                                           Your query about cashback

Thank you for getting in touch with us

Please be advised that Octopus Energy Limited with the Originators Identification Number (OIN) 577964

wasn't eligible for cashback.

We've looked into this matter and can confirm that this OIN has now been approved and will receive

cashback in future. Any previous payments made to this OIN will not be eligible for cashback.

Here to help

if you have any questions at all, please call us on the number above.

Yours sincerely

The Santander Team

Richchad

jackywacky said:

I got a letter today .............

                                           Your query about cashback

Thank you for getting in touch with us

Please be advised that Octopus Energy Limited with the Originators Identification Number (OIN) 577964

wasn't eligible for cashback.

We've looked into this matter and can confirm that this OIN has now been approved and will receive

cashback in future. Any previous payments made to this OIN will not be eligible for cashback.

Here to help

if you have any questions at all, please call us on the number above.

Yours sincerely

The Santander Team

I had the same letter, but maybe they aren't aware or haven't been updated that Santander have stated by others that cashback will be backdated for missed cashback.