RAC turned up without correct tools then charged me for tow home

Nebulous2

I've recounted this before - look away if you don't want a vaguely related anecdote. 

I had a van that wouldn't start, with AA cover, but not at home cover. Called the AA and they agreed to add at home and come out for £70. Chap came and said - I'm pretty sure the solenoid has stuck. You turn the key, I'll hit it with a hammer, and that might work. We did, it started, and he left. 

I was feeling pretty chuffed, I had a short-term fix, and I had learned something new. 

My wife came home and this whole tale did not make any sense:-

"You're telling me that you paid £70 and all he did was tell you to hit it with a hammer?"

"No, not at all. I paid £70 for him to tell me where to hit it!" 

Grumpy_chap

sheramber said:

He did say

I could have left my car on this empty side road, got a taxi home and returned the next day with the tools to fix it. 

But for some reason thought joining the RAC and using their tool was a better option.

Unfortunately, the RAC didn't have the necessary tool.


He could have driven home and repaired the car at home.

He could have phoned home and asked 'somebody' to bring him the tool he needed by taxi, if necessary.

But he didn't.

Well, I have to conclude that the £200 RAC cost was cheaper than the cost of the return taxi.

sheslookinhot

It is no wonder that genuine customers are affected by long wait times, when people are trying it on.