Spam replies

DullGreyGuy

Why is LITRG and their spam allowed? 

There are some great company reps on here, particularly the person from the Land Registry, but LITRG does nothing but post the identical generic text with links to their website on every post they make without actually making any efforts in answering the questions asked or in any way engaging with the thread. 

MSE_JC

Hello,

Verified user status is only given to accounts belonging to particular organisations that are looking to assist users (and that we feel would be a benefit to our community). Sometimes representatives of these companies and charities are able to directly engage with threads/users in a conversational manner, and sometimes they do not have the resources to do so and/or believe the best or most efficient way they can help is to signpost resources instead. However, we do advise verified users to approach each interaction/posting sensitively and conscientiously. 

While we appreciate that a less conversational approach might not be everyone’s cup of tea, the most important consideration is whether users in need of MoneySaving insight are given information that might help them, be it directly in a Forum post or on an organisation’s website.

We carefully monitor feedback about verified users to make sure that they are posting in within the Forum’s rules and in the spirit of its purpose.