Do I have a case?

Scot_39

I could be getting this wrong, but Note If you added say average of those 2 annual figures  -  3500 kWh per annum to Oct 22 reads - the true read in early 25 would have been well over 105,000 or 5000 wrapped. Even the min at 3100kWh - x2.2 + Nov 22 98700 would be.  Not the as billed 969.5  (100969.5).

You have arguably unless I am missing sonething been billed for just c2270kWh since Nov 22 98700 reading.

From your bill postings 969.5 17Jan25  (100970) - 98705 (24 Nov 22)  = 2265 kWh for 24 months.

That's an average of below 100kWh per month.

Your smart meter reading after just 4 days was 49 kWh.

You look to have been using far more than that in 2020/2021 and 2021/2022 years per year

As above what's your smart reading now after just nearly 3 months ?

Unless there has a been a real change to your usage - like gone full hertslad heating insulating the person with a lot less heating / lower temps or changed heating - that seems unlikely.

They cannot now increase your bills beyond 12m,  but thry can sadly keep all moneys paid until 12 month ago under strict backbilling rules regardless.
Your bills for 3m are OK under smart.  You face an issue over the proceeding 9m.

I think that risks losing a lot more than the old £200 let alone the current £50.

I'll reserve final judgement until see a current smart meter reading - but right now my instinct would be take the £50 and run before they do look closely at past and current with smart meter consumption levels.

IsItThough

Oh sorry and meter was definitely running backwards..didn't roll over. I had to send photos and took about a week for them to accept it was broken and that they'd get someone to contact me but no one did so the headache began with chasing them.  

Scot_39

IsItThough said:

Scot_39 said:

IsItThough said:

MeteredOut said:

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

I must admit i'm having trouble putting this all together. So far, based on the bills above, and taking only the Customer or Smart Meter readings, we have

	Reading	Days	kWh	kWh/day
24/11/2022	98705
01/04/2023	99120	128	415	3.242
01/07/2023	99150	91	30	0.330
01/10/2023	99195	92	45	0.489
25/02/2024	99503	147	308	2.095
18/05/2024	100166	83	663	7.988
18/01/2025	100969.5	245	803.5	3.280

But you're saying the readings from 1/4/23 - 15/7/24 were submitted by you but guessed? 

But, you haven't given a 15/7/24 reading above?

Usage between 1/4/23 - 1/10/23 does seem to be low, but its not clear if thats because you guessed the readings or because the meter was going backwards.

What I'm trying to do is get what your usage was based on actual figures. We can then see how much you supplier has assumed you've used, to see how much of a financial benefit you have received. That should then drive whether you want to accept the offer or risk the ombudsman and a larger bill.

So can you list exactly what dates/readings you have submitted that were actual readings from the meter, even if before is starting going faulty. And, how much have you paid in DD in the period after it started going faulty?

I'm glad it's not just me! I'm going through and from the period of 02.01.2024 and 02.01.2025 there has been 45 transactions both direct debit, credits and debits!

How far would I have to go back?

The actual readings (not guesses, as you say the meter was going backwards until it stopped altogether so makes sense why it seemed low)

I have now seen on my account that there are 2 electricity meters which I'm confident weren't there before but maybe I wasn't looking. These are the figures:

Meter number Z0052135
18.01.25.  970 (this is what they've put in - not me! This was changeover date and the meter was blank and engineer put on tag it was blank)

18.05.24. 166
25.02.24.  99503
24.11.22. 98705
17.10.22. 98407
19.09.22  98184
02.08.22. 97815
02.07.22. 97585
25.05.22.  97353
26.03.22.  96873
08.01.22.  96099
26.10.21.  95315
06.09.21.  94840
15.01.21.  92375
27.07.20.  90586
24.03.20. 89473
06.02.20.  88481

The second meter is:
22.01.25 smart meter reading 49
18.01.25 0 (changeover date)
01.07.24  10291
18.05.24  10166
01.01.24. 10268 

This doesn't make sense! How can I submit a reading lower than a previous one!! 


From 2.02.23 I've paid a total of 3696.83 in direct debit but that includes gas.

I'm actually so confused how this is all happening and feel like I should go for compensation but that probably won't outweigh the bill they'll give me!

Don't know what happened to mh 1st reply to this but

Taking Oct  21/22 - c 3100kWh for 51 weeks.

Taking Feb 20/ Jan 21 - c3900 kWh for 49 wks - easily ovef 4000 for full year.

Perhaps real perhaps a sign meter already failing as c25% drop.


Your smart 49kWh in 4.x days - maybe suggests 350-400 kWh per month.

I've forgotten are you heating with electric only ?

What is smart saying today or yesterday for a longer time period with accurate meter ?

Hiya, 

Thank you! My heating is gas.

What do you mean about the smart meter reading for usage? My last week usage was 62.95kWh if that helps? 

Sorry technology is not my strong point and add baby brain onto that too 🥴

I have NO idea where the second meter has come from! It seems to only have just appeared but maybe I wasn't paying close enough attention! 

Thanks.

I meant the total for 3 months not just the week  - the actual absolute total reading not the weekly difference.  

Guessing maybe closer to 1000kWh after 2.5- 3 months based on the 63.

Short term can be noisy when divide by an assumed period (like was the 22nd 49kWh data 4 4.5 days etc)

But taking that 63kWh - assuming exactly just / full 7 days - would give
an annual consumption of c3300 kWh
A monthly consumption of c270 kWh.
A daily consumption of 9 kWh.

Compare that 9kWh to daily averages for some 3 month periods in the disputed 2 years in @MeteredOut table 0.33 0.49 kWh/day. My house empty uses around 1 kWh per day.

Pretty much around the levels suggested by 2020 - 2022 data.  Given been bright and sunny this week at least here.

If I read your bill snapshots as above - 2270 kWh (Nov 22-Jan25) approx 26 months - you were billed for approx.
2270/26x12= 1050 kWh per annum
Or 2270/26 = 87 per month on average
edit C20kWh per week
Sub 3kW per day

It looks like you may have gained significantly - to the tune of 1000s of kWh over the 2 years of meter fault.

If I am right you really don't want them looking too closely at historic or current use vs those 2 years of bills. And as they have said - letting the ombudsman investigate might encourage them to defend case / so do so.

I'd wait until someone else argues / agrees with my thoughts - I may be totally wrong (wouldn't be first time)  - but right now I'd say take the £50 if still can and cancel the Ombudsman.

IsItThough

Yeh I think you are right! 

It's not even the bills that have been my issue, it's the way I've been treated and the absolute lies they've told and even when I've pulled them up on it with the evidence they've then just gone on to lie again. 

I was fighting really because I didn't want them to get away with it and wanted them to take ownership of their terrible customer service.

But I have a baby due any day now so think I've spent enough time fighting one of those big companies who really don't care and won't lose sleep over it. 

Thank you so much for all your help. Really appreciate it