Do I have a case?

IsItThough

I suppose in addition to the bill issue, do they ever actually honour their Guaranteed Standards of Service compensation?

QrizB

IsItThough said:

I suppose in addition to the bill issue, do they ever actually honour their Guaranteed Standards of Service compensation?

You waiting your opening post that you have received your energy company's final offer.

Is that the Ombudsman's judgment, for you to actor refuse? Or is it independent of the Ombre, and it's what the Energy Co is offering to get you to drop the complaint?

IsItThough

QrizB said:

IsItThough said:

I suppose in addition to the bill issue, do they ever actually honour their Guaranteed Standards of Service compensation?

You waiting your opening post that you have received your energy company's final offer.

Is that the Ombudsman's judgment, for you to actor refuse? Or is it independent of the Ombre, and it's what the Energy Co is offering to get you to drop the complaint?

The Energy company has offered me £50 to drop the complaint now and said I'll be worse off going through with the complaint because I'll get a big bill when they investigate my energy bills. They originally offered me £200 but wouldn't honour the Guaranteed Standards of Service but now they've dropped the compensation to £50

MeteredOut

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

I must admit i'm having trouble putting this all together. So far, based on the bills above, and taking only the Customer or Smart Meter readings, we have

	Reading	Days	kWh	kWh/day
24/11/2022	98705
01/04/2023	99120	128	415	3.242
01/07/2023	99150	91	30	0.330
01/10/2023	99195	92	45	0.489
25/02/2024	99503	147	308	2.095
18/05/2024	100166	83	663	7.988
18/01/2025	100969.5	245	803.5	3.280

But you're saying the readings from 1/4/23 - 15/7/24 were submitted by you but guessed? 

But, you haven't given a 15/7/24 reading above?

Usage between 1/4/23 - 1/10/23 does seem to be low, but its not clear if thats because you guessed the readings or because the meter was going backwards.

What I'm trying to do is get what your usage was based on actual figures. We can then see how much you supplier has assumed you've used, to see how much of a financial benefit you have received. That should then drive whether you want to accept the offer or risk the ombudsman and a larger bill.

So can you list exactly what dates/readings you have submitted that were actual readings from the meter, even if before is starting going faulty. And, how much have you paid in DD in the period after it started going faulty?

IsItThough

MeteredOut said:

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

I must admit i'm having trouble putting this all together. So far, based on the bills above, and taking only the Customer or Smart Meter readings, we have

	Reading	Days	kWh	kWh/day
24/11/2022	98705
01/04/2023	99120	128	415	3.242
01/07/2023	99150	91	30	0.330
01/10/2023	99195	92	45	0.489
25/02/2024	99503	147	308	2.095
18/05/2024	100166	83	663	7.988
18/01/2025	100969.5	245	803.5	3.280

But you're saying the readings from 1/4/23 - 15/7/24 were submitted by you but guessed? 

But, you haven't given a 15/7/24 reading above?

Usage between 1/4/23 - 1/10/23 does seem to be low, but its not clear if thats because you guessed the readings or because the meter was going backwards.

What I'm trying to do is get what your usage was based on actual figures. We can then see how much you supplier has assumed you've used, to see how much of a financial benefit you have received. That should then drive whether you want to accept the offer or risk the ombudsman and a larger bill.

So can you list exactly what dates/readings you have submitted that were actual readings from the meter, even if before is starting going faulty. And, how much have you paid in DD in the period after it started going faulty?

I'm glad it's not just me! I'm going through and from the period of 02.01.2024 and 02.01.2025 there has been 45 transactions both direct debit, credits and debits!

How far would I have to go back?

The actual readings (not guesses, as you say the meter was going backwards until it stopped altogether so makes sense why it seemed low)

I have now seen on my account that there are 2 electricity meters which I'm confident weren't there before but maybe I wasn't looking. These are the figures:

Meter number Z0052135
18.01.25.  970 (this is what they've put in - not me! This was changeover date and the meter was blank and engineer put on tag it was blank)

18.05.24. 166
25.02.24.  99503
24.11.22. 98705
17.10.22. 98407
19.09.22  98184
02.08.22. 97815
02.07.22. 97585
25.05.22.  97353
26.03.22.  96873
08.01.22.  96099
26.10.21.  95315
06.09.21.  94840
15.01.21.  92375
27.07.20.  90586
24.03.20. 89473
06.02.20.  88481

The second meter is:
22.01.25 smart meter reading 49
18.01.25 0 (changeover date)
01.07.24  10291
18.05.24  10166
01.01.24. 10268 

This doesn't make sense! How can I submit a reading lower than a previous one!! 


From 2.02.23 I've paid a total of 3696.83 in direct debit but that includes gas.

I'm actually so confused how this is all happening and feel like I should go for compensation but that probably won't outweigh the bill they'll give me!

IsItThough

Just to clarify dates (sorry I know its confusing)

02.02.23 - noticed meter was going backwards as couldn't input reading and reported it. 

25.02.24 and 18.05.24 I was able to submit readings.

15.07.24 - meter completely blank 

18.01.25 - meter changed for smart meter

Scot_39

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

The detailed bills above only really cover the faulty period.  Or just before - so sadly really cannot be relied upon.

Do you have actual readings to calculate annual consumption for say Feb 2020- Feb 2021 and similar for Feb 21 - Feb 22 ?

Or apr tk Apr or July to July etc etc to tie in with bill dates above.


I,e. Try to find 1 or 2 years worth well before meter fault obvious.

And full year to  - so covers summer and winter - even if have gas heating - electric can be surprisingly seasonal.

 (Biggies like tumble dryers, edium use like dehumidifiers, to small but many - lights especially non led like many modern kitchen have several halogen / spots on for longer etc etc)

Edit

just saw your numbers from 2020 / 21.

Posted as still typing

Scot_39

Oh and did tge meter run backwards or simply wrap at 100,000  - the data 25.02.24 18.05.24  could be 100166-99503.  663 kWh for just under 3 mild winter / spring months if your bills as low as mine last spring ?

And still don't get where the second meter reads in 24 below smart in tge 10,000 range cone in.

Especially as in top list you have 166, bottom 10166 on same date in for 18 May 24.

Scot_39

IsItThough said:

MeteredOut said:

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

I must admit i'm having trouble putting this all together. So far, based on the bills above, and taking only the Customer or Smart Meter readings, we have

	Reading	Days	kWh	kWh/day
24/11/2022	98705
01/04/2023	99120	128	415	3.242
01/07/2023	99150	91	30	0.330
01/10/2023	99195	92	45	0.489
25/02/2024	99503	147	308	2.095
18/05/2024	100166	83	663	7.988
18/01/2025	100969.5	245	803.5	3.280

But you're saying the readings from 1/4/23 - 15/7/24 were submitted by you but guessed? 

But, you haven't given a 15/7/24 reading above?

Usage between 1/4/23 - 1/10/23 does seem to be low, but its not clear if thats because you guessed the readings or because the meter was going backwards.

What I'm trying to do is get what your usage was based on actual figures. We can then see how much you supplier has assumed you've used, to see how much of a financial benefit you have received. That should then drive whether you want to accept the offer or risk the ombudsman and a larger bill.

So can you list exactly what dates/readings you have submitted that were actual readings from the meter, even if before is starting going faulty. And, how much have you paid in DD in the period after it started going faulty?

I'm glad it's not just me! I'm going through and from the period of 02.01.2024 and 02.01.2025 there has been 45 transactions both direct debit, credits and debits!

How far would I have to go back?

The actual readings (not guesses, as you say the meter was going backwards until it stopped altogether so makes sense why it seemed low)

I have now seen on my account that there are 2 electricity meters which I'm confident weren't there before but maybe I wasn't looking. These are the figures:

Meter number Z0052135
18.01.25.  970 (this is what they've put in - not me! This was changeover date and the meter was blank and engineer put on tag it was blank)

18.05.24. 166
25.02.24.  99503
24.11.22. 98705
17.10.22. 98407
19.09.22  98184
02.08.22. 97815
02.07.22. 97585
25.05.22.  97353
26.03.22.  96873
08.01.22.  96099
26.10.21.  95315
06.09.21.  94840
15.01.21.  92375
27.07.20.  90586
24.03.20. 89473
06.02.20.  88481

The second meter is:
22.01.25 smart meter reading 49
18.01.25 0 (changeover date)
01.07.24  10291
18.05.24  10166
01.01.24. 10268 

This doesn't make sense! How can I submit a reading lower than a previous one!! 


From 2.02.23 I've paid a total of 3696.83 in direct debit but that includes gas.

I'm actually so confused how this is all happening and feel like I should go for compensation but that probably won't outweigh the bill they'll give me!

Don't know what happened to mh 1st reply to this but

Taking Oct  21/22 - c 3100kWh for 51 weeks.

Taking Feb 20/ Jan 21 - c3900 kWh for 49 wks - easily ovef 4000 for full year.

Perhaps real perhaps a sign meter already failing as c25% drop.


Your smart 49kWh in 4.x days - maybe suggests 350-400 kWh per month.

I've forgotten are you heating with electric only ?

What is smart saying today or yesterday for a longer time period with accurate meter ?

IsItThough

Scot_39 said:

IsItThough said:

MeteredOut said:

IsItThough said:

Oh I see sorry...so I submitted meter readings from 06.02.2020 up until 24.11.2022 then noticed and reported the meter going backwards on 02.02.2023. It was then estimated readings until 25.02.2024 when the app allowed a reading to be input. Then I  submitted readings until 15.07.2024 when the screen had gone completely blank and my chasing rampage began.  The new meter was installed 18.01.2025 and I changed supplier as was really annoyed by this point.

I must admit i'm having trouble putting this all together. So far, based on the bills above, and taking only the Customer or Smart Meter readings, we have

	Reading	Days	kWh	kWh/day
24/11/2022	98705
01/04/2023	99120	128	415	3.242
01/07/2023	99150	91	30	0.330
01/10/2023	99195	92	45	0.489
25/02/2024	99503	147	308	2.095
18/05/2024	100166	83	663	7.988
18/01/2025	100969.5	245	803.5	3.280

But you're saying the readings from 1/4/23 - 15/7/24 were submitted by you but guessed? 

But, you haven't given a 15/7/24 reading above?

Usage between 1/4/23 - 1/10/23 does seem to be low, but its not clear if thats because you guessed the readings or because the meter was going backwards.

What I'm trying to do is get what your usage was based on actual figures. We can then see how much you supplier has assumed you've used, to see how much of a financial benefit you have received. That should then drive whether you want to accept the offer or risk the ombudsman and a larger bill.

So can you list exactly what dates/readings you have submitted that were actual readings from the meter, even if before is starting going faulty. And, how much have you paid in DD in the period after it started going faulty?

I'm glad it's not just me! I'm going through and from the period of 02.01.2024 and 02.01.2025 there has been 45 transactions both direct debit, credits and debits!

How far would I have to go back?

The actual readings (not guesses, as you say the meter was going backwards until it stopped altogether so makes sense why it seemed low)

I have now seen on my account that there are 2 electricity meters which I'm confident weren't there before but maybe I wasn't looking. These are the figures:

Meter number Z0052135
18.01.25.  970 (this is what they've put in - not me! This was changeover date and the meter was blank and engineer put on tag it was blank)

18.05.24. 166
25.02.24.  99503
24.11.22. 98705
17.10.22. 98407
19.09.22  98184
02.08.22. 97815
02.07.22. 97585
25.05.22.  97353
26.03.22.  96873
08.01.22.  96099
26.10.21.  95315
06.09.21.  94840
15.01.21.  92375
27.07.20.  90586
24.03.20. 89473
06.02.20.  88481

The second meter is:
22.01.25 smart meter reading 49
18.01.25 0 (changeover date)
01.07.24  10291
18.05.24  10166
01.01.24. 10268 

This doesn't make sense! How can I submit a reading lower than a previous one!! 


From 2.02.23 I've paid a total of 3696.83 in direct debit but that includes gas.

I'm actually so confused how this is all happening and feel like I should go for compensation but that probably won't outweigh the bill they'll give me!

Don't know what happened to mh 1st reply to this but

Taking Oct  21/22 - c 3100kWh for 51 weeks.

Taking Feb 20/ Jan 21 - c3900 kWh for 49 wks - easily ovef 4000 for full year.

Perhaps real perhaps a sign meter already failing as c25% drop.


Your smart 49kWh in 4.x days - maybe suggests 350-400 kWh per month.

I've forgotten are you heating with electric only ?

What is smart saying today or yesterday for a longer time period with accurate meter ?

Hiya, 

Thank you! My heating is gas.

What do you mean about the smart meter reading for usage? My last week usage was 62.95kWh if that helps? 

Sorry technology is not my strong point and add baby brain onto that too 🥴

I have NO idea where the second meter has come from! It seems to only have just appeared but maybe I wasn't paying close enough attention!