Scottish Power and the Ghost Account

Decent_Customer · 3 April at 7:27PM

(Also posted in the Energy forum but wanted to reach as many people as possible)

Good afternoon,

I’ve been having some trouble from Scottish Power for a couple of years now and just after some advice if possible please. It’s a bit of a story so I’ll try and be brief.

In 2021 I moved in to my new flat for which Scottish Power were already supplying the gas and electric. I called them and provided my details as the new tenant.

For reasons unknown, they set up two accounts in my name at the same address. One of these (MY account, which was on a favourable tariff) I paid the direct debit on time every month without issue. The OTHER account (billed on their standard tariff) was somehow racking up hundreds of pounds over the coming months.

I identified the problem after a few months and contacted them about it, they said they’d sort it but never did.

This situation went on for almost over two years until I left my flat in April 2024 and closed MY account which was in credit.

Scottish Power took the liberty of taking the credit of MY account, subtracting it from the balance of the OTHER account and have been chasing me for it ever since. The outstanding balance is around £2,300. Where they’ve got this from I don’t know as I only provided regular meter readings for MY account.

I complained to the Energy Ombudsman who have made in my opinion a fair ruling as you’d expect. SP have not complied with this, but have told the Ombudsman that they have and the Ombudsman have washed their hands of the case.

SP don’t know my current address, but they have somehow obtained the address of my retired in-laws who are getting harassing demanding letters from debt collection agencies, and most recently from a solicitors firm called Moriarty Law advising me they are looking to take legal proceedings against me. They’ve also registered various defaults and late payment markers against me which has destroyed my near perfect credit rating.

I’m really worried that I’ll have some kind of court ruling against me when all I’m trying to do is resolve the issue but SP won’t help me.

Just finally, I’ve sent SP around thirty emails asking for them to resolve the issue and contact me, but no-one has ever replied.

If you’ve made it this far, thank you. Any advice would be much appreciated.