Warranty return to company in administration

Sheldon63

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

Keep_pedalling

The item still belongs to you, but don’t rely on the administrator to automatically return it to you.

DullGreyGuy

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

Sheldon63

DullGreyGuy said:

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

It goes back to the UK limited company in Sevenoaks first.

born_again

Try contacting administrator about it.

Grumpy_chap

I know not ideal, but the OP may need to make a trip to Seven oaks.  Where about in the country is the OP?

Sheldon63

Grumpy_chap said:

I know not ideal, but the OP may need to make a trip to Seven oaks.  Where about in the country is the OP?

Yorkshire :-(

DullGreyGuy

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

It goes back to the UK limited company in Sevenoaks first.

Have you tried contacting them? You can still see their telephone number on Google etc

Sheldon63

DullGreyGuy said:

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

It goes back to the UK limited company in Sevenoaks first.

Have you tried contacting them? You can still see their telephone number on Google etc

Yep, recorded message, I sent an email to customer service there.

GDB2222

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

It goes back to the UK limited company in Sevenoaks first.

Have you tried contacting them? You can still see their telephone number on Google etc

Yep, recorded message, I sent an email to customer service there.

Do you know who the administrator is?

Sheldon63

GDB2222 said:

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

DullGreyGuy said:

Sheldon63 said:

I sent an item back to a music retailer for a repair under warranty on 31/3. The company Bax Music has just gone into administration, obvously all websites and phones are down. Does the item still belong to me or the administrator? Will they just return it? Not sure what to do, any ideas?

Thanks in advance

It's the Netherlands company that has gone into administration... did you buy from them or do they have a UK entity? Did you send it to them overseas or a UK address? 

There is a UK company that has a rather nasty looking balance sheet and has the appropriate board members... it isnt insolvent yet and no notices in the Gazette but if its parent has fallen it may follow shortly after. 

Netherlands law is likely to be roughly similar to UK but not identical. Were it here then it certainly would remain your property but getting it back could be difficult if the administrators have made the decision not to try and keep the company running whilst sorting things out behind the scene. 

It goes back to the UK limited company in Sevenoaks first.

Have you tried contacting them? You can still see their telephone number on Google etc

Yep, recorded message, I sent an email to customer service there.

Do you know who the administrator is?

Yes I have a link now thanks, they are saying not to contact but customers should receive an email by 18/4