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Parking Charge

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I received parking charges, PCM own the car park at my house & have oversold the permits, there are no marked bays and not enough spaces for the amount of permits/cars & people just park where ever they sort off can.  I have parked next to a fence which isn't blocking anything but kept getting tickets for not parking in a marked bay or a restricted area.  The sign says no parking in the garage areas however the car park is surrounded by garages so this isn't clear.  There are 'no marked bays' in the car park & now Trace are saying that its going to solicitor action.  I haven't spoken to them does anyone have advice on how to proceed with this?  I have a permit displayed so they know I live there, nothing says first come first serve, but the signs are not clear.  

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