Rebel Energy goes bust – here's what you need to know

Res1s7

So I still have no bills showing in my British Gas account. How about anyone else ?

jollyjanecruiser

I am asking for advice on behalf of my sister who has been in dispute with Rebel over in accurate readings since she moved into her rented flat and now expect her to settle her bill! When they still haven’t resolved the issue. British Gas can’t / unable to assist until settled. She hasn’t got the money to do this and then wait for a credit. The proposed monthly amount is too high! Is there a way around all of this? Rebel were slow to come back to her on her initial query and then she has been in hospital in this time and has constantly chased Rebel with no response/action from them and now we know why! I have suggested Citizen advice….. 

QrizB

jollyjanecruiser said:

I am asking for advice on behalf of my sister who has been in dispute with Rebel over in accurate readings since she moved into her rented flat and now expect her to settle her bill! 

Assuming she took a reading when she moved in, BG should be able to resolve this easily.

Can you share some more details?

Does she have an open complaint with BG? If not, that should be her first step. If BG can't resolve her complaint within 8 weeks, she can escalate her complaint to the Ombudsman.

jollyjanecruiser

Thanks for coming back to me QrizB. 

Yes she took a reading, what details are u looking for? 

QrizB

jollyjanecruiser said:

Thanks for coming back to me QrizB. 

Yes she took a reading, what details are u looking for? 

So if she knows her meter reading when she moved in, and can read the meter now, it's a fairly simple calculation to work out how much gas she's used in that period.

Depending on whether she has more readings throughout the period, BG (or Rebel, if Rebel are the ones still chasing her) can then allocate consumption to tariff periods and calculate an accurate bill.

Has BG / Rebel done anything like this? If they have, what's wrong with their calculations and needing to be disputed?

jollyjanecruiser

QrizB said:

jollyjanecruiser said:

Thanks for coming back to me QrizB. 

Yes she took a reading, what details are u looking for? 

So if she knows her meter reading when she moved in, and can read the meter now, it's a fairly simple calculation to work out how much gas she's used in that period.

Depending on whether she has more readings throughout the period, BG (or Rebel, if Rebel are the ones still chasing her) can then allocate consumption to tariff periods and calculate an accurate bill.

Has BG / Rebel done anything like this? If they have, what's wrong with their calculations and needing to be disputed?

Thank you. I will pass this information onto my sister.

jollyjanecruiser

jollyjanecruiser said:

QrizB said:

jollyjanecruiser said:

Thanks for coming back to me QrizB. 

Yes she took a reading, what details are u looking for? 

So if she knows her meter reading when she moved in, and can read the meter now, it's a fairly simple calculation to work out how much gas she's used in that period.

Depending on whether she has more readings throughout the period, BG (or Rebel, if Rebel are the ones still chasing her) can then allocate consumption to tariff periods and calculate an accurate bill.

Has BG / Rebel done anything like this? If they have, what's wrong with their calculations and needing to be disputed?

Thank you. I will pass this information onto my sister.

Her initial reading does not match theirs which they have not responded to this whatsoever.

QrizB

jollyjanecruiser said:

jollyjanecruiser said:

QrizB said:

jollyjanecruiser said:

Thanks for coming back to me QrizB. 

Yes she took a reading, what details are u looking for? 

So if she knows her meter reading when she moved in, and can read the meter now, it's a fairly simple calculation to work out how much gas she's used in that period.

Depending on whether she has more readings throughout the period, BG (or Rebel, if Rebel are the ones still chasing her) can then allocate consumption to tariff periods and calculate an accurate bill.

Has BG / Rebel done anything like this? If they have, what's wrong with their calculations and needing to be disputed?

Thank you. I will pass this information onto my sister.

Her initial reading does not match theirs which they have not responded to this whatsoever.

Getting to the bottom of this could become tricky without direct access to your sister and her meter.

Gas meters generally measure in cubic metres, although some older ones instead measure in hundreds of cubic feet. Modern meters are digital, ancient ones have rotating pointers which needs some skill to read accurately.

Also, the opening reading on your sister's account will be the closing reading on the previous housholder's account.

What does she think the opening reading is, and what different reading do Rebel have?

Did she take a photo of the meter when she read it on taking over the property? Can you share that photo here?

GG2025

Has anyone received their credit from rebel energy i am still waiting and BG have billed me even though I am not with them anymore rebel energy owe me £126 and BG chasing me for £131 which I don't see why I should pay when I've not received my credit ?