Rebel Energy goes bust – here's what you need to know

bristolleedsfan

NoRebel25 said:

I hope so guess will have to speak to them? Ie BG. Anyone know their customer service no? 

Taken from link posted by Gerry1

NoRebel25

As I Can't get beyond chat and 62 in queue! 

NoRebel25

How did you contact them? Or was it automatic? Can someone please tell me what SOLR means? Thanks

MWT

NoRebel25 said:

How did you contact them? Or was it automatic? Can someone please tell me what SOLR means? Thanks

SoLR = Supplier of Last Resort, which in this case is BG.

They are appointed ob Ofgem.

Gerry1

NoRebel25 said:

I hope so guess will have to speak to them? Ie BG. Anyone know their customer service no? 

Follow BG's instruction in the link I posted at 10:25am today.

"Please don’t call us until you’ve received your contract pack, as we won’t be able to identify you on our systems before then. We’re helping a lot of customers at the moment, so it might take a while to get through.​

"If you do need to get in touch, the easiest way is to visit our website and start a live chat with one of our friendly customer service advisors. This is available Monday to Friday 8am-6pm, Saturday 9am-2pm.​ You can also call us on 0800 015 2216."

BillTee

If you click the link, there's a Welcome Rebel Energy Tariff on drop down box of available tariffs.  - isn't too bad. If you have solar, BG is offering 15p SEG for Rebel customers.

Newbie_John

BillTee said:

If you click the link, there's a Welcome Rebel Energy Tariff on drop down box of available tariffs.  - isn't too bad. If you have solar, BG is offering 15p SEG for Rebel customers.

What are the rates compared to what they were with Rebel?

BillTee

@Newbie_John  - It will differ between regions - use Tariff Information Page link under FAQ, put in your post code, fuel and select Welcome Rebel Energy v1, it will show tariff. Unit rates a bit cheaper. SC 54.738 for south west (always more expensive). There are cheaper SC - EON.

I have a small solar array, just received the MSC, so registered for BG SEG @ 15p to offset high SC.

TroubledTarts

NoRebel25 said:

I hope so guess will have to speak to them? Ie BG. Anyone know their customer service no? 

The process is you wait to be contacted by BG through the SOLR process.

Newbie_John

BillTee said:

@Newbie_John  - It will differ between regions - use Tariff Information Page link under FAQ, put in your post code, fuel and select Welcome Rebel Energy v1, it will show tariff. Unit rates a bit cheaper. SC 54.738 for south west (always more expensive). There are cheaper SC - EON.

I have a small solar array, just received the MSC, so registered for BG SEG @ 15p to offset high SC.

Hi sorry,I'm not rebel/BG customer , just curious how close to the original offer they matched?