Rebel Energy Failure

lohr500

WBCPB said:

lohr500 said:

Just seen that British Gas has been appointed as SOLR.

OMG, those poor Rebel Energy customers, time to switch away ASAP.

My thoughts exactly based on the numerous BG postings on the forum.
Especially if Rebel did Economy 7!!

fuzzzzy

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

masonic

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

fuzzzzy

masonic said:

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

No of course not, I'm arguing I want back billing at the price cap if it is cheaper.

masonic

fuzzzzy said:

masonic said:

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

No of course not, I'm arguing I want back billing at the price cap if it is cheaper.

I doubt there is any provision in your energy contract for this. Energy supplied prior to BG's takeover of your supply would be billed according to that. Are you saying that in addition to not having paid for the energy, you have not received any statements or invoices from Rebel during your time with them?

Of course, if the debt is sold to BG, then you could appeal to their generosity, and knowing what a benevolent organisation they are, who knows?

born_again

fuzzzzy said:

masonic said:

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

No of course not, I'm arguing I want back billing at the price cap if it is cheaper.

Price would be at the price at the time, that would be listed on your fixed tariff..
Clearly they have your opening & leaving readings. Hopefully you also have these can set aside the amount due.

fuzzzzy

masonic said:

fuzzzzy said:

masonic said:

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

No of course not, I'm arguing I want back billing at the price cap if it is cheaper.

I doubt there is any provision in your energy contract for this. Energy supplied prior to BG's takeover of your supply would be billed according to that. Are you saying that in addition to not having paid for the energy, you have not received any statements or invoices from Rebel during your time with them?

Of course, if the debt is sold to BG, then you could appeal to their generosity, and knowing what a benevolent organisation they are, who knows?

It was just annoying because it was a one year fixed contract with higher unit rates and lower daily standing charges. Over the course of the whole year it would have been cheaper than the price cap but all the savings would have been made in the summer months with less usage. I don't think there will be a massive difference between the price cap and the tariff I was on for the 77 days before 11 April but I might as well try and argue the toss to my advantage once I'm billed again for this period. Not expecting it to be successful though. 

I did receive a bill from Rebel Energy but it never got paid because the direct debit kept failing and they just kept trying to set up another one every month it failed. I wanted to pay by direct debit as I get cashback on direct debits.

fuzzzzy

born_again said:

fuzzzzy said:

masonic said:

fuzzzzy said:

So as a Rebel Energy customer my British Gas account was set up yesterday on a special "welcome Rebel Energy tariff" so I will be looking to do another energy comparison to switch soon. 

When I contacted British Gas yesterday through online chat I was told that the new tariff applies from 11 April and I would be charged according to my previous Rebel Energy tariff prior to that.

 I actually joined Rebel Energy on 25 January but have not made a payment yet as they failed month after month to properly set up my direct debit. I was on a fixed one year contract with low standing charges - any savings I would have made would have been during the summer months so my bill for 25 January to 11 April would be slightly higher than the Ofgem price cap. Would I be able to argue that I want to be charged according to the price cap rather than my contract because my contract was not fullfilled?

Are you arguing you didn't fulfil the contract because you were supplied energy under the terms of the contract, but you didn't pay for it? It seems well established that you would still owe the provider (or administrators), even if they could not collect the money from you (subject of course to back billing rules).

No of course not, I'm arguing I want back billing at the price cap if it is cheaper.

Price would be at the price at the time, that would be listed on your fixed tariff..
Clearly they have your opening & leaving readings. Hopefully you also have these can set aside the amount due.

Although it wasn't a huge difference I was in dispute with Rebel Energy over my opening readings so that will be something that will need sorting out as well. I have photos of all my readings though not one for 11 April when British Gas took over. I have one for 2 April and one from yesterday so they'll need to estimate between the two.

fuzzzzy

So I am still trying to sort out my Rebel Energy bill which is now with Oriel Collections.

I have a dispute about my opening gas reading. It is out by 7 units, so only about £17 worth. I disputed this from the very beginning with Rebel Energy but could never get them to amend it.

Unfortunately although I have a photo of the reading from when my previous supplier (Octopus Energy) account was closed it is not time stamped. Octopus accepted the reading I gave them and used it to calculate my closing bill which I also supplied to Rebel Energy, but they will not amend the erroneous opening reading. I tried phoning Octopus but they said any requests for confirmation on the reading would have to come from the other supplier. Oriel are saying that they cannot dispute the reading with Octopus due to data privacy restrictions. 

I will need to pay to avoid a mark on my credit file. Is there any chance I would be able to get my £17 back with a complaint if I do not possess a time stamped photo of the reading?

QrizB

Your Rebel Energy account has to open on the same reading as the Octopus account closed on. Rebel Energy should have provided their opening reading to Octopus, and Octopus should have closed your account on that reading - not on the reading you sent to them. If Rebel / Oriel insist on billing you from the reading they're claiming, you should be able to get a refund from Octopus for any double-billed units.