Evri failed delivery

Kris29

Hi,

I sent a parcel abroad in November last year. The parcel was never delivered and was declared lost. I've been trying to get a full compensation. They've asked me for the following:

Parcel contents<br>Packaging details<br>Delivery address<br>Delivery postcode<br>Selling price/value<br>Postage cost<br>eBay item number (if applicable)<br>So that we can assess your claim, please attach a proof of value for the contents of your parcel, such as a PayPal invoice, scanned receipts, screenshot or a document that shows the payment transaction details.<br>

I provided all the info, waited nearly 2 months for a reply and now they're asking for a paper receipt which I never got and was never offered in the first place. What happened was the clerk put all the details in the system, printed the label and scanned it and said that was it and that I should receive an email from them. The email is all I have.

I've explained to Evri that this happened and they claim customers always get two receipts and they can't proceed with the claim unless I provide the receipt. Is that £100+ gone down the drain or is there something I can do?

Kris

the_lunatic_is_in_my_head

Does the email prove the item was sent as addressed OP? 

Kris29

Sorry, meant to put it as quotes, not code:

Parcel contents
Packaging details
Delivery address
Delivery postcode
Selling price/value
Postage cost
eBay item number (if applicable)
So that we can assess your claim, please attach a proof of value for the contents of your parcel, such as a PayPal invoice, scanned receipts, screenshot or a document that shows the payment transaction details.

born_again

Where did it get lost?

Did you take out the extra cover (which is not ins) in case this happened?

Kris29

It got lost abroad - DHL couldn't scan the label and tried to return it to me. Needless to say I never got it back. No extra cover, just the regular Evri international postage.

Kris29

the_lunatic_is_in_my_head said:

Does the email prove the item was sent as addressed OP? 

Just the tracking number. Nothing else.

Hoenir

Kris29 said:

It got lost abroad 

Which country? 

Kris29

Hoenir said:

Kris29 said:

It got lost abroad 

Which country? 

Netherlands

the_lunatic_is_in_my_head

Worth a post here OP

https://www.consumeractiongroup.co.uk/forum/183-postal-and-delivery-services/

They will advise on taking this further outside of Evri  

Alderbank

In addition to the above Consumer Action Group thread, this complementary article here on MSE gives very clear step-by-step instructions for the same process:

https://www.moneysavingexpert.com/reclaim/should-i-get-parcel-protection-insurance/