Parking/Liverpool Myrtle Parade - Original letter not received and got letter from dcbl/Grace period

blue_sky777

Hi all, I know there are some threads asking about Myrtle Parade but I will no doubt be needing some advice again for my situation (feel like I should not get the letter at first place). I have read all the newbies thread and all others related to dcbl.

Put long story in short:
 - 27/02/2025: Received a letter from dcbl asking to pay £170 for unpaid parking charge, intructed by NPC.
- 28/02/2025: Sent an email to NPC asking about the original letter and evidence. 
 On the same day NPC sent back the certificate of postage for original Parking charge and 2 ANPR photos, parked 13min49s in total - grace time was 10mins mentioned in letter.

I didn't bother to email back to NPC and took the advice from the newbie thread that don't contact dcbl. They all seems too doodgy to me, I haven't moved home for 5 years, not letter lost in the past.

I couldn't find the email address of landowener to complain. This place was free for ages and I usually come here for KFC/ food pick up. It was bit buys in KFC on that day that's why took 13mins. 

I recently visted this place again and found that the grace period is actually 15mins, so I shouldn't receive the original letter in the first place or they could have changed the rule very recent. 

Myrtle Parade is a horrible place for parking as many people have mentioned in their thread.

I really need some advice of what should I do next in my scenario? Should I email back NPC about  the parking didn't exceed grace period? Or should I just keep waiting the Letter of Claim?




Many thanks.

Coupon-mad

That's a good evidence photo to show you shouldn't have been ticketed (it's for them to prove that rule wasn't in place at the time, not for you to prove).

But wait until claim form time.

Thorndorise

Coupon-mad said:

That's a good evidence photo to show you shouldn't have been ticketed (it's for them to prove that rule wasn't in place at the time, not for you to prove).

But wait until claim form time.

You know my feelings on this company - so I won't dwell on that, but - playing devil's advocate here - is it good evidence?

What the sign states is that you must purchase a valid P&D ticket for your stay - and the sign below states that this must be done within 15 mins of your entry to the car park. It sounds like they're using ANPR in and out  - so the entry time was x and the exit time y. Whilst I admit it may create confusion (quelle surprise!) It could still have a 10 min consideration period that was exceeded with no ticket purchased within the 15 min window granted. Therefore when they exited the car park and it was over that 10 min cons time, and they didn't buy a ticket, they have effectively been given a ticket correctly - have they not? (happy to be shot down on this)

Now, I know that these guys are numpties at NPC, and having read the other posts, I'm pretty sure they don't have an additional new parking T&C s sign up, not clear signage throughout. Esp as this was free before.

I think the only evidence this provides is they are deliberately confusing people by having the standard 10min consideration time and a sign that might be misread that indicates 15mins, I'm not sure it means they shouldn't have gotten a ticket.

What they certainly should have got is the original PCN NtK, and expect a decent standard of entry signage which was clearly lacking ( as I said before not surprise)...

None of the above really matters now as it is the notorious DCBL, as C-M says, await the claim and it will likely be dropped if robustly challenged!

Car1980

It's contradictory evidence, so it comes down to a consumer fairness test.

The most prominent on the entire signpost is the 15 minute message below.

If you are not parking for more than 15 minutes why would you need to pay for parking?

It's the usual lack of hierarchy of information. It's often because the clearer the signage, the fewer the number of tickets are issued and the lower the profits. And they love a lot of small print. Plus they're not graphic designers and their signs are usually visual noise and amateurish crap.

What the PPC should have said is:

YOU MUST PAY FOR PARKING AS SOON AS YOU HAVE PARKED

Any payments received after the period of 15 minutes will be regarded as a failure to comply with the terms and conditions and you agree to pay £100 blah blah etc.

Coupon-mad

Ambiguous term, innit? CRA 2015 applies.

Thorndorise

Coupon-mad said:

Ambiguous term, innit? CRA 2015 applies.

I agree entirely, it doesn't help keep things clear and simple as they should (and are knowingly not doing)....

making parking 'forgettable' my a**e Will!