National Parking Management

Naska

Dear All,

I will appreciate your feedback and help on the situation below.

My husband received a letter of debt collection agency in the end of January. The letter was demanding payment of £170 in relation to a penalty charge issued by National Parking Management (NPM).

The first debt collection agency (ZZPS) that contacted him was kind enough to email him a copy of the PCN referenced in their correspondence. Until that point, he had received no prior notification from NPM regarding this matter.

Following this, he attempted to appeal the charge (Feb 20th), only to be informed by NPM that the appeal period had already elapsed. However, he was never given a fair opportunity to contest the charge within the required timeframe, as he was not informed of its existence until he was already being pursued by debt collectors.

He submitted a formal complaint to NPM via email (on Feb 21st), requesting a response so he could escalate it to the Independent Appeals Service (IAS). No response.

He sent a reminder on Mar 20th. No response.

He sent a second reminder via their general contact email on Mar 24th. They replied but avoided his complaint entirely, instead instructing him to appeal via the IAS. However, when he attempted this, the IAS system did not recognize his PCN, so he could not proceed.

My husband followed again on Mar 25th, clearly requesting a formal response and the code required to escalate the matter to the IAS. Again, no reply from NPM.

In the same time we started receiving notices of transfer to solicitors from a second debt collection agency called GCTT.

My husband is a professional courier with 22 years of delivery experience in London and he never had missing PCNs. When we did our research, we found many reviews from people scammed by NPM and it is always the same pattern:  they receive directly a direct debt collection letter without any pre notifications. Also the parking signage is misleading and suspicious like in our case.

We decided to look for help with the trading associations.

NPM claims on their website that they are members of British Parking Association however we were not able to submit a complaint to BPA because it turned out they are not in the BPA members list.

We submitted a complaint to International Parking Community providing all details however we received a general reply to raise a complaint to IAS. (they even didn`t read our complaint)

We sent an email to IAS and explained our situation however we received an automated reply that we need to complain to the parking company and get a complaint code.

We are still running in a circle with full frustration. I will really appreciate if somebody can give us some advice.

Is there a trading associate that can help us? It looks like the only thing left is to defend ourselves in court.

Gr1pr

Ignore them,  until the LoC stage,  you cannot reason with morons,  

Come back to this thread if or when he receives an LoC from an actual solicitor in the post,  followed by a court claim   ( not court   )

Never assume that a court claim means a court appearance,  there's a lot of hurdles between an LoC and a court hearing 

Coupon-mad

Naska said:

Dear All,

I will appreciate your feedback and help on the situation below.

My husband received a letter of debt collection agency in the end of January. The letter was demanding payment of £170 in relation to a penalty charge issued by National Parking Management (NPM).

The first debt collection agency (ZZPS) that contacted him was kind enough to email him a copy of the PCN referenced in their correspondence. Until that point, he had received no prior notification from NPM regarding this matter.

Following this, he attempted to appeal the charge (Feb 20th), only to be informed by NPM that the appeal period had already elapsed. However, he was never given a fair opportunity to contest the charge within the required timeframe, as he was not informed of its existence until he was already being pursued by debt collectors.

He submitted a formal complaint to NPM via email (on Feb 21st), requesting a response so he could escalate it to the Independent Appeals Service (IAS). No response.

He sent a reminder on Mar 20th. No response.

He sent a second reminder via their general contact email on Mar 24th. They replied but avoided his complaint entirely, instead instructing him to appeal via the IAS. However, when he attempted this, the IAS system did not recognize his PCN, so he could not proceed.

My husband followed again on Mar 25th, clearly requesting a formal response and the code required to escalate the matter to the IAS. Again, no reply from NPM.

In the same time we started receiving notices of transfer to solicitors from a second debt collection agency called GCTT.

My husband is a professional courier with 22 years of delivery experience in London and he never had missing PCNs. When we did our research, we found many reviews from people scammed by NPM and it is always the same pattern:  they receive directly a direct debt collection letter without any pre notifications. Also the parking signage is misleading and suspicious like in our case.

We decided to look for help with the trading associations.

NPM claims on their website that they are members of British Parking Association however we were not able to submit a complaint to BPA because it turned out they are not in the BPA members list.

We submitted a complaint to International Parking Community providing all details however we received a general reply to raise a complaint to IAS. (they even didn`t read our complaint)

We sent an email to IAS and explained our situation however we received an automated reply that we need to complain to the parking company and get a complaint code.

We are still running in a circle with full frustration. I will really appreciate if somebody can give us some advice.

Is there a trading associate that can help us? It looks like the only thing left is to defend ourselves in court.

Follow up the IPC complaint and tell them that their reply was unacceptable and IAS isn't open to you. Therefore, the IPC need to respond properly and they should be aware that this case evidence of poor practice is about to be reported to the MHCLG by Coupon-mad, who they know. The Government is interested in what NPM and the IPC are doing about this valid complaint.

Show us a pic of the first ZZPS letter that was certainly not 'KIND', it was actually very suspicious that they oddly attached the missing NTK without being prompted. 

Also show:

- the NTK that horrific ZZPS oddly attached to the first threatogram

- the first threatogram itself

- the full email exchanges you attempted & received

- the IPC reply to your complaint.

Redact all names and email names, plus all your data and VRM and PCN number but leave ALL dates showing

Naska

Coupon-mad, thank you very much for your advise. We really appreciate your help! Please find attached the requested documents below.

Naska

Complaint sent to NPM and follow ups.

Naska

Additional follow up because NPM replied but avoided the complaint entirely, instead instructed my husband to appeal via the IAS. However, when he attempted this, the IAS system did not recognize his PCN, so he could not proceed.

Naska

The complaint sent to IPC and their 2 general replies ... they didn`t read our complaint 

Naska

Please find also attached the ZZPS second letter and the two letters from GCTT (Image removed by Forum Team)

Naska

The attempt to appeal below is before the official complaint my husband made on Feb 21st.
My husband attempted to appeal the charge, only to be informed by NPM that the appeal period had already elapsed. However he never received a formal Penalty Charge Notice (PCN) from NPM directly. He only became aware of the charge after receiving a letter from the debt collection agency (ZZPS). 

Coupon-mad

Look at Samuel replying with a One Parking Solution Ltd logo, then switching to NPM!

Please re-show the ZZPS email and the ZZPS letter. The forum team has removed those so they must have included a QR Code, names or data?

Naska

Please find attached the the ZZPS email with the attached PCN after our request and also the two letters received from ZZPS.