Smart Meter Replacement - what happens with the HH data?

Phones4Chris

Hmm, definitely sounds to be like a "stop bothering us for a few weeks". I suspect they are stuggling with all the other issues atm, April changes, RTS stuff, new customers etc.   

Edit: To add , I was idly browsing through some of their current tariffs and read his -
"It generally takes us around 14 days to connect to a smart meter so we can read it remotely – whether it's one we've just installed, or one we're taking over after you switch to us."
If you want a real in depth explanation, have a read -
https://octopus.energy/blog/solving-smart-meter-issues-octopus-energy/

Qyburn

Phones4Chris said:

If you want a real in depth explanation, have a read -
https://octopus.energy/blog/solving-smart-meter-issues-octopus-energy/

That's good information thanks, especially as it's Octopus' own write up. Assuming it's not working on Monday I'll refer them to that document and ask them exactly what stage my installation has reached. 

I think I'll also ask about timings, in that document it shows each of the major stages completing within a few minutes. If the overall process takes days, the it must spend most of that time sitting waiting for "something" before moving on to the next stage. What's the "something"?  And if it doesn't happen of its own accord how long do they wait before chivvying it on?