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laptop suddenly stopped working properly - any help much appreciated!
Comments
-
you could download Process Explorer and see what is running?
I can't see anything untoward, but it must be something at start up because the mouse works fine as the laptop starts loading up, but stops working properly halfway through.
I really can't work out what the problem is, although the problem seems to go away whenever another programme is loading up or running (not just Spybot).
I made a recovery CD when I first got the laptop. Should I use that do you think? Or is there more I could do?0 -
you can spend hours and days trying to fix a messed up windows install or you can just backup and reinstall, it is a lot faster and easier.
trust me i could probably fix mates duff nstalls but i dont mess about, its just not worth it, its not as thought the knowlage will ever come in handy in later life cause all the pros just re ghost as well.0 -
As you still think there is something wrong at start up it maybe helpful if we see a HJT startup list.
Open HijackThis, and click on the "Open the Misc Tools Section" ....
Click on the button which says "Generate Startup List Log" ....
Click "Yes" at the prompt.
A text file will appear which is saved in the location HijackThis is running from.
Post the text file log report here.
PCH0 -
StartupList report, 06/01/2008, 10:28:02
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16574)
* Using default options
==================================================
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\admServ.exe
C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\PROGRA~1\MICROS~3\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
Checking Windows NT UserInit:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,
Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
epm-dm = c:\acer\Empowering Technology\ePower\epm-dm.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
[OptionalComponents]
=
Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:
Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*
Shell & screensaver key from Registry:
Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*
Policies Shell key:
HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*
Enumerating Browser Helper Objects:
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - !!3049C3E9-B461-4BC5-8870-4C09146192CA}
SMART Notebook Download Plugin - C:\Program Files\SMART Board Software\NotebookPlugin.dll - !!67BCF957-85FC-4036-8DC4-D4D80E00A77B}
(no name) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - !!9030D464-4C02-4ABF-8ECC-5164760863C6}
Enumerating Task Scheduler jobs:
User_Feed_Synchronization-{FEBD2565-ECC3-46E8-B45C-446B4E9D61ED}.job
1-Click Maintenance.job
AppleSoftwareUpdate.job
Enumerating Download Program Files:
[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc3.cab
[!!8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9d.ocx
CODEBASE = http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Enumerating ShellServiceObjectDelayLoad items:
PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll
UPnPMonitor: C:\WINDOWS\system32\upnpui.dll
End of report, 5,839 bytes
Report generated in 0.031 seconds
Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only0 -
Well that startup log doesn't show anything actually bad, as such.
This one ......
C:\Program Files\QuickTime\qttask.exe" -atboottime
Can go by using HJT to fix the corresponding "04" entry. It may speed things up a little.
To return things back to how they used to be have you again tried invoking a System Restore Point to a time prior to the morning of 2nd January (the time your trouble started, per your first post)? I appreciate you mentioned this in your first post but I wonder if you've tried it since then.
Also have you tried the steps from the links I posted earlier in post 7?
If you have done all that, and still you are having trouble, you will either ....
(a) have to take more time by using lengthy scanning procedures
or ....
(b) do the "reformat / reinstall" fun & games to make sure it all works correctly.
IF you choose option (a) then run this scanner first, save the log and post it to this thread....
http://www.pandasecurity.com/homeusers/solutions/activescan/ (click the "Scan your PC now" button and follow the on screen instructions)
PCH0 -
Well that startup log doesn't show anything actually bad, as such.
This one ......
C:\Program Files\QuickTime\qttask.exe" -atboottime
Can go by using HJT to fix the corresponding "04" entry. It may speed things up a little.
To return things back to how they used to be have you again tried invoking a System Restore Point to a time prior to the morning of 2nd January (the time your trouble started, per your first post)? I appreciate you mentioned this in your first post but I wonder if you've tried it since then.
Also have you tried the steps from the links I posted earlier in post 7?
If you have done all that, and still you are having trouble, you will either ....
(a) have to take more time by using lengthy scanning procedures
or ....
(b) do the "reformat / reinstall" fun & games to make sure it all works correctly.
IF you choose option (a) then run this scanner first, save the log and post it to this thread....
http://www.pandasecurity.com/homeusers/solutions/activescan/ (click the "Scan your PC now" button and follow the on screen instructions)
PCH
I cant get the system to restore to before then anymore - I cannot move the date screen from January anymore (I could before).
I will check your links again, but I think I've done it all, although I have not got Ewido to work - I get an error when I try to install it.0 -
s-j-cooper wrote: »I have not got Ewido to work - I get an error when I try to install it.
SDFix > http://downloads.andymanchesta.com/RemovalTools/SDFix.exe
Please then reboot your computer in Safe Mode by doing the following ……- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
- Instead of Windows loading as normal, a menu with options should appear;
- Select the first option, to run Windows in Safe Mode, then press "Enter".
- Choose your usual account.
- Open the extracted folder and double click RunThis.bat to start the script.
- Type Y to begin the script.
- It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- Your system will take longer that normal to restart as the fixtool will be running and removing files.
- When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
- Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt back onto the forum with a new HijackThis log
Then Superantispyware in normal mode > http://www.superantispyware.com/
(carry on with the remaining instrucitons in the malware removal sticky after those two)
PCH0 -
I've managed to get Ewido/AVG to install, but it won't connect to the server to update (I get a 'can't connect to updateasfreeinfo.grisoft.com' error).0
-
SDFix: Version 1.124
Run by Stephen on 06/01/2008 at 20:29
Microsoft Windows XP [Version 5.1.2600]
Running From: C:\DOCUME~1\Stephen\Desktop\SDFix\SDFix
Safe Mode:
Checking Services:
Restoring Windows Registry Values
Restoring Windows Default Hosts File
Rebooting...
Normal Mode:
Checking Files:
No Trojan Files Found
Removing Temp Files...
ADS Check:
C:\WINDOWS
No streams found.
C:\WINDOWS\system32
No streams found.
C:\WINDOWS\system32\svchost.exe
No streams found.
C:\WINDOWS\system32\ntoskrnl.exe
No streams found.
Final Check:
catchme 0.3.1344.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-01-06 20:36:24
Windows 5.1.2600 Service Pack 2 FAT NTAPI
scanning hidden processes ...
scanning hidden services ...
scanning hidden autostart entries ...
scanning hidden files ...
scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0
Remaining Services:
Authorized Application Key Export:
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\AOL 9.0\\waol.exe"="C:\\Program Files\\AOL 9.0\\waol.exe:*:Enabled:AOL 9.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
Remaining Files:
Files with Hidden Attributes:
Wed 4 Jan 2006 1,024 ...HR --- "C:\WINDOWS\system32\NTIBUN4.dll"
Wed 4 Jan 2006 1,024 ...HR --- "C:\WINDOWS\system32\NTICDMK7.dll"
Wed 4 Jan 2006 1,024 ...HR --- "C:\WINDOWS\system32\NTIMPEG2.dll"
Wed 4 Jan 2006 1,024 ...HR --- "C:\WINDOWS\system32\NTIMP3.dll"
Wed 4 Jan 2006 1,024 ...HR --- "C:\WINDOWS\system32\NTIFCD3.dll"
Wed 13 Oct 2004 1,694,208 ..SH. --- "C:\Program Files\Messenger\msmsgs.exe"
Wed 4 Aug 2004 60,416 A.SH. --- "C:\Program Files\Outlook Express\msimn.exe"
Tue 20 Feb 2007 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Thu 8 Feb 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Sun 11 Feb 2007 29,696 ...H. --- "C:\Documents and Settings\Stephen\Desktop\Leven Valley Class 2\06-07\Planning Blanks\~WRL1097.tmp"
Sun 15 Apr 2007 28,672 ...H. --- "C:\Documents and Settings\Stephen\Desktop\Leven Valley Class 2\06-07\Summer term\Week 1 planning\~WRL2236.tmp"
Finished!0 -
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:44:11, on 06/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\admServ.exe
C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\acer\Empowering Technology\ePower\epm-dm.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.supanet.com/search/iepanel/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Supanet Internet Explorer
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - !!3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - !!53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SMART Notebook Download Plugin - !!67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:\Program Files\SMART Board Software\NotebookPlugin.dll
O2 - BHO: SSVHelper Class - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Acer eDataSecurity Management - !!5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O4 - HKLM\..\Run: [epm-dm] c:\acer\Empowering Technology\ePower\epm-dm.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
--
End of file - 6427 bytes0
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