Faulty Radiators / Sale of Goods Act

Gingergirliew

I am looking for some advice/guidance from members please.

We recently purchased a new radiator and had it installed by a professional engineer.  The radiator is not heating up properly - it gets hot at the top but not at the bottom.  The radiator company have advised various actions to resolve the issue - none have worked.  They state that the pipework may not be big enough for the 3 panel radiator - however we did have radiators there previously and these worked fine.

The engineer has been back a number of times and can find no way of resolving the issue.

We would like to return the radiator /get it replaced as we believe it is faulty and that there is nothing on the website stating that the radiator requires a certain size of pipework to operate effectively.

Can anyone advise on our rights in this instance to return/ask for an exchange please

Ayr_Rage

Did you ask a professional to size the radiator and your system before purchasing?

Has the pipework been flushed?

Undervalued

Gingergirliew said:

I am looking for some advice/guidance from members please.

We recently purchased a new radiator and had it installed by a professional engineer.  The radiator is not heating up properly - it gets hot at the top but not at the bottom.  The radiator company have advised various actions to resolve the issue - none have worked.  They state that the pipework may not be big enough for the 3 panel radiator - however we did have radiators there previously and these worked fine.

The engineer has been back a number of times and can find no way of resolving the issue.

We would like to return the radiator /get it replaced as we believe it is faulty and that there is nothing on the website stating that the radiator requires a certain size of pipework to operate effectively.

Can anyone advise on our rights in this instance to return/ask for an exchange please

I am not clear, did you buy the radiator directly from a plumbers' merchant then separately hire a plumber to fit it? 

If so then sadly that weakens your position. If the plumber had supplied it then it would be his problem to make the whole job work but if not then you are somewhat caught in the middle.

Who advised you that this radiator was suitable for your room and existing pipework? Again, if the plumber said "order one of these than I will come and fit it" there is a strong argument that he is responsible for the whole job. 

Gingergirliew

hi there   .  we brought the radiator online.   we were not advised on which to buy.   we hired an independent local plumber to complete the works.

Gingergirliew

Undervalued said:

Gingergirliew said:

I am looking for some advice/guidance from members please.

We recently purchased a new radiator and had it installed by a professional engineer.  The radiator is not heating up properly - it gets hot at the top but not at the bottom.  The radiator company have advised various actions to resolve the issue - none have worked.  They state that the pipework may not be big enough for the 3 panel radiator - however we did have radiators there previously and these worked fine.

The engineer has been back a number of times and can find no way of resolving the issue.

We would like to return the radiator /get it replaced as we believe it is faulty and that there is nothing on the website stating that the radiator requires a certain size of pipework to operate effectively.

Can anyone advise on our rights in this instance to return/ask for an exchange please

I am not clear, did you buy the radiator directly from a plumbers' merchant then separately hire a plumber to fit it? 

If so then sadly that weakens your position. If the plumber had supplied it then it would be his problem to make the whole job work but if not then you are somewhat caught in the middle.

Who advised you that this radiator was suitable for your room and existing pipework? Again, if the plumber said "order one of these than I will come and fit it" there is a strong argument that he is responsible for the whole job. 

hi there   .  we brought the radiator online.   we were not advised on which to buy.   we hired an independent local plumber to complete the works.

Olinda99

unusual for a rad to be hot at the top and not the bottom - you might want to post in the 'in my home DIY' forum

Penguin_

Olinda99 said:

unusual for a rad to be hot at the top and not the bottom - you might want to post in the 'in my home DIY' forum

We had that....there was loads of gunk at the bottom but that was an old rad.

Ayr_Rage

Olinda99 said:

unusual for a rad to be hot at the top and not the bottom - you might want to post in the 'in my home DIY' forum

Sounds like insufficient flow through the radiator due to a piping (sizing/blockage) or pump issue.

It is highly unlikely the radiator has failed internally.

@Gingergirliew just guessing on sizing is not the way to do it.

born_again

Was it a triple rad before?

Gingergirliew

born_again said:

Was it a triple rad before?

no but there were 2 doubles before

Gingergirliew

Ayr_Rage said:

Did you ask a professional to size the radiator and your system before purchasing?

Has the pipework been flushed?

we didnt get a professional to size.  but the system was flushed