PCN Epping forest shopping park

Coupon-mad

We've proven that this is a traffic authority, and shown you that the site was covered by a traffic order in the past.

If I hear nothing back from Savills I assume I make the traffic authority/relevant land argument as part of my initial response to highview and if that doesn't work continue with it to popla?

Yes.

fisherjim

An authority cannot chose to use TRO's and private parking companies, as High Wycombe found out to their cost in 2015 when the DVLA removed their access to their data base until they removed all newly installed ANPR cameras from their car parks. It cost them thousands in lost revenue.

LilJohn

FYI found the savills complaints email address, emailed them and the ticket was cancelled pretty quickly. 

Coupon-mad

LilJohn said:

FYI found the savills complaints email address, emailed them and the ticket was cancelled pretty quickly. 

Great news!

PLAN A strikes again. 

Two_Sugars

LilJohn said:

FYI found the savills complaints email address, emailed them and the ticket was cancelled pretty quickly. 

Hi,  I have an almost identical ticket from the same retail park and want to try 'Plan A'.

May I ask what email address you used?

I've only found an online form:    savills.co.uk/forms/customer-relations-and-feedback-sales.aspx

(have found complaints@savillsim.com from savillsim.com/documents/savills-im-complaints-handling-process-for-clients---march-2024.pdf , but seems like wrong department of savills)

Thanks in advance
(https and www removed from links as can't post links yet)

Two_Sugars

In case anyone else finds this thread...  In response to my own post above I tried SMRCarParking@savills.com (found from another thread on forum) and have had an initial response that seems favourable. 

If the process leads to full cancellation will look to update further and add more details and work out how to put on the 'successful complaints' thread

Coupon-mad

Very good... 

Two_Sugars

Using 'Plan A' of complaining, our PCN (from Highview Parking) was cancelled:

For: Epping Forest Shopping Park, Langston Rd, Loughton IG10 3FT
By: Savills (I think as managing agent on behalf of landowner)
Via: Emailing SMRCarParking@savills.com. 
Debt collector letters ignored: 2

Due to tardiness on our part we had not done the appeals route, so just an e-mail complaint (no chats with shops etc).

Complaint Correspondence (anonomised) below as example 

On Thu, Jun 12, 2025 at 5:12 PM SMR Car Parking <SMRCarParking@savills.com> wrote:

Good afternoon XXXX,

Apologies for the delay in updating you on this, but I just wanted to confirm that the PCN has been cancelled. If you received any letters chasing payment, after our initial conversation, these can be ignored.

Many thanks

YYYYYYYY 

Sent: 23 May 2025 21:41

To: SMR Car Parking <SMRCarParking@savills.com>

Subject: Re: Epping Forest Retail Park - Parking Charge Complaint

Hello YYYYYYYY,

Thank you for your prompt response and offer to discuss this matter with the car parking service provider.

I cannot immediately find the original PCN, but please find attached a copy of a reminder which is, I think, virtually identical to the original PCN.

For your information, and for the avoidance of doubt, I have not been through the appeals procedure outlined on the reverse of the PCN.

Thanks

XXXXXXXX

On Fri, May 23, 2025 at 6:05 PM SMR Car Parking <SMRCarParking@savills.com> wrote:

Good evening XXXXX,

Thank you for your email and the detailed evidence submitted. We understand how frustrating it is, as a genuine customer, to receive a charge like this.

Please can you provide us with an image or copy of the Parking Charge Notice as well? I’ll then discuss this with the car parking service provider, Group Nexus, on your behalf.

Until then, have a lovely bank holiday weekend!

Many thanks

YYYYYYYY

 

Sent: 23 May 2025 13:09

To: SMR Car Parking <SMRCarParking@savills.com>

Subject: Epping Forest Retail Park - Parking Charge Complaint

Dear Sirs,

I am writing to Savills as the manager of the Epping Forest Retail Park with a complaint about a parking charge, which I would like you to have cancelled, as follows:

PCN Number: #############

Vehicle Registration:  ############

Location: Epping Forest Retail Park

Issued by:  Highview Parking, PO Box 1750, Northampton, NN1 9PN [ 0333 939 0105 ]

As the keeper of the vehicle I have been issued with a parking charge of £100 for my car being parked in the Epping Forest Retail Park on ### March 2025 from ###### to ###### for a duration of 3 hrs and 15 mins, exceeding the 3 hr limit by 15 minutes. 

I contend that this is an unfair charge for a genuine customer of the retail park who only overstayed for a short period of time, and had spent £###.## in various stores in the retail park and was legitimately shopping (and not just parked to go elsewhere).  I attach photos of both a credit card statement and two actual receipts from the day to support this.

I also note that there are no tickets or computerised displays that tell you what time you entered and should leave (as there are in some other car parks). There are also no highly visible clocks in the retail park on which one can easily check the time you entered or monitor whether one is approaching the limit. On the day in question, my phone ran out of battery during the shopping trip, so I was not aware that more time had elapsed than I was allowed.

I am currently a regular customer of the retail park (further examples of amounts spent there can be provided) and feel  like I can no longer remain so after this charge. 

In light of the information provided above, I request that you cancel the Parking Charge - as I understand has been the case for other similar cases of parking charges (PCNs) at the Epping Forest Retail Park.

Yours faithfully

XXXXXXXX

Coupon-mad

That's a perfect retail park complaint example!

Please also post it in SUCCESSFUL COMPLAINTS ABOUT PPCs (many more newbies will see it in future if it's there).

Two_Sugars

Thanks - have posted there (I think).