RWG replied to me in 1 hour

alanjones60

Iv got 2 RWG sims.
My main number went down last month for 1 day,then started working again.

I forgot about the sim in my spare phone.
That 1 was saying emergency calls only.
I emailed them and got a auto reply with a ticket ref number.
Two weeks later still no reply.
I noticed they were replying regually on X.
Messaged them on X with ticket ref number.within a hour they emailed me to say the number was live on their systems,and they would get in touch with EE to see if there was a problem at their end .

Sim is now reconected and working fine.  So if you can get a auto e mail with a ref number, use X.

virgo17

alanjones60 said:

Iv got 2 RWG sims.
My main number went down last month for 1 day,then started working again.

I forgot about the sim in my spare phone.
That 1 was saying emergency calls only.
I emailed them and got a auto reply with a ticket ref number.
Two weeks later still no reply.
I noticed they were replying regually on X.
Messaged them on X with ticket ref number.within a hour they emailed me to say the number was live on their systems,and they would get in touch with EE to see if there was a problem at their end .

Sim is now reconected and working fine.  So if you can get a auto e mail with a ref number, use X.

Alan, can I ask what email address you used to obtain the reference number? Similar position here.

alanjones60

Virgo17, i used the support page on website.
The e mail reply came from support@rwgmobile.com

virgo17

alanjones60 said:

Virgo17, i used the support page on website.
The e mail reply came from support@rwgmobile.com

Thank you. Will try that route.