HL issues anyone?

LightKnow

Is anyone experiencing issues with viewing fund fact sheet on Hargreaves says it not secure 

And the option on site , we're you can analyse portfolio. It doesn't seem to , it just keeps saying analysing 

I tried few different things no luck , wanted ask before I send them a message 

LightKnow

I messaged there support team still waiting 

Is anyone has or is experience like this , on app or site when click the documents or fund factsheet says this site poses security risk and can steal details so won't continue 

On there site I can't analyse portfolio - it keeps calculating 

I tried 3 different devices and with internet and data 

wmb194

LightKnow said:

Is anyone experiencing issues with viewing fund fact sheet on Hargreaves says it not secure 

And the option on site , we're you can analyse portfolio. It doesn't seem to , it just keeps saying analysing 

I tried few different things no luck , wanted ask before I send them a message 

Just go direct to the provider or use e.g., Fidelity’s website instead?

Beddie

LightKnow said:

I messaged there support team still waiting 

Is anyone has or is experience like this , on app or site when click the documents or fund factsheet says this site poses security risk and can steal details so won't continue 

On there site I can't analyse portfolio - it keeps calculating 

I tried 3 different devices and with internet and data 

I just checked and mine is working fine, so it's not an issue for all users. Usually when you get a browser warning like that there is an override link at the bottom, do that. As long as you are sure you're on the correct website there's no risk.

soulsaver

A SIPP 5 figure DC contribution hasn't been applied to my account after 2 days, messaged waiting reply.

DavidT67

Which fund?  HL doesn't host fund factsheets, they link to fundslibrary.co.uk so make sure your browser trusts that domain as well as hl.co.uk

LightKnow

DavidT67 said:

Which fund?  HL doesn't host fund factsheets, they link to fundslibrary.co.uk so make sure your browser trusts that domain as well as hl.co.uk

Sorry that's what I mean, it saying it not private or secure connection 

LightKnow

I think I almost sorted it out, 

Can I check what browser people are using when view fund fact sheet or visiting funds library 

The option on HL website were you analyse your fund portfolio, this by fund library too ?

Beddie

LightKnow said:

I think I almost sorted it out, 

Can I check what browser people are using when view fund fact sheet or visiting funds library 

The option on HL website were you analyse your fund portfolio, this by fund library too ?

I use Chrome and it works fine. You said you might have fixed it, what was the issue?

LightKnow

Beddie said:

LightKnow said:

I think I almost sorted it out, 

Can I check what browser people are using when view fund fact sheet or visiting funds library 

The option on HL website were you analyse your fund portfolio, this by fund library too ?

I use Chrome and it works fine. You said you might have fixed it, what was the issue?

The latest version for safari doesn't allow access to it , I tested few browsers and even tried it with safari that not updated and worked

Kinda annoying but since I know issue I know what to do 

masonic

There's no issue with fundslibrary.co.uk's certificate chain or protocol support so the problem will be with your ISP, router, or device.