Enterprise Rental Car trying to charge for citation AFTER I returned the vehicle

BikingBud

h2g2 said:

The admin fee of only £35 makes going to court for it a bit overkill.

I would suggest issuing a formal complaint to the Enterprise branch outlining that they have charged you a £35 for handling a fine or invoice from a private parking company, it is unclear from their communications which they believe it is, despite the fact that the fine or invoice was issued after the end of the rental period.

Therefore you cannot be liable for either the charge, nor any associated administration fee, and that any further payments to Enterprise about this fine or charge are not authorised.

Furthermore, you deny using the car in any way that would make you liable for any fine or parking charge, and if anyone does believe the car was used this way during the rental period, you intend to contest it fully.

Tell them they can resolve your complaint by either:

- Refunding the £35 and accepting liability for the fine or invoice (which was, in any case, issued while the car was under their control), OR
- Exercise their right to discharge liability to the hirer, and forward to you evidence that the fine or invoice was issued during the rental period as well as proof that it really exists
- Clearly explain what part of the hire agreement allows them to issue admin charges for events occurring after the hire period.

Tell them that the refusal of the branch and the citations team to work together is not your concern, but you will not allow yourself to be prejudiced because of any issues within the company.

If they do not do any of things, and try to keep the £35 admin fee while not handling the fine or invoice either way, you will escalate the complaint to BVRLA.

If they don't do anything you can escalate and hopefully at the BVRLA common sense will prevail and they will make Enterprise pay you back.

I like your thoughts right up to the point where you expect BVRLA to apply common sense.

Some time ago but:Are Car Hire Firms Legally Obliged to Pay Charge Notices?

vaderag

I didn't get to the above, but just received an update! Finally!

[Quote] Please be advised the branch have agreed to take on the cost of the fine and associated admin fee. [/Quote]

Logic and persistence play out thankfully

Coupon-mad

vaderag said:

I didn't get to the above, but just received an update! Finally!

[Quote] Please be advised the branch have agreed to take on the cost of the fine and associated admin fee. [/Quote]

Logic and persistence play out thankfully

Great!

Now send a formal email to the branch telling them EXACTLY how they must handle any private PCNs or debt recovery letters about private PCNs in your case in future. From this date forward, this email forms part of the contract between us and clarifies what Enterprise should do in any private 'PCN' cases. Failure to transfer liability to allow the hirer/lessee to appeal these scams will mean Enterprise are in breach of contract. If they do transfer liability properly and the PCN is cancelled on appeal, Enterprise will refund the admin fee because the 'PCN' is a nullity.