Virgin Media - Cancellation Fee

ffcforever

Free upgrade from V6 boxes to new, better 360 streamers has been an unmitigated disaster. the 'equipment is not fit for purpose' and we have gone back to freeview using our outside digital aerial. I signed the new contract in November 2024 for 18 months with the older V6 boxes and the 'free' upgrade to 360 took place in early December. I was a little taken aback when I was told that my cancellation fee for them taking back a faulty set and me giving 30 days notice to leave would be over 1000 pounds. I don't want them in my house fixing something which worked perfectly before their 'free upgrade'. I want it gone as it is ruining my viewing experience  - I have been with them since before I worked for them in the Basildon Call Centre in 1999. Do I have to pay this as a price for such a poor service - I will be paying in excess of 140 pounds per month from April.

Neil_Jones

ffcforever said:

Free upgrade from V6 boxes to new, better 360 streamers has been an unmitigated disaster. the 'equipment is not fit for purpose' and we have gone back to freeview using our outside digital aerial. I signed the new contract in November 2024 for 18 months with the older V6 boxes and the 'free' upgrade to 360 took place in early December. I was a little taken aback when I was told that my cancellation fee for them taking back a faulty set and me giving 30 days notice to leave would be over 1000 pounds. I don't want them in my house fixing something which worked perfectly before their 'free upgrade'. I want it gone as it is ruining my viewing experience  - I have been with them since before I worked for them in the Basildon Call Centre in 1999. Do I have to pay this as a price for such a poor service - I will be paying in excess of 140 pounds per month from April.

What's the issue exactly with the 360 Box?

If the box has a fault you need to tell Virgin so they can either come fix it or swap it out.