Lycamobile customer service (lack of)

IAN382

From a brief look at these forums it seems I should have been forwarned. I took a 2 year contract on the strength of clearly stated 14 day cancellation terms. It did not work the signal at home was non exsistant so decided to cancel well within the 14 day period. I tried to phone but could not get through, so went to their website online cancellation form but it would not let me fill it in. Sent an email with all the relevant information and waited 48 hrs + for an acknowledgment - nothing. Sent a complaint - email bounced. To cut a long story short they are not contactable - any suggestions? 

Neil49

This link may help you. Best of luck. 

https://www.ispreview.co.uk/talk/threads/lyca-mobile-whom-to-complain-when-they-ignore-you.41833/ 

flaneurs_lobster

Neil49 said:

This link may help you. Best of luck. 

https://www.ispreview.co.uk/talk/threads/lyca-mobile-whom-to-complain-when-they-ignore-you.41833/ 

That link doesn't help at all with the OP's question about how to contact Lyca (and the title should read "who").

Has the "useful" advice of cancelling your payment card and disputing all debits with your bank.

Try and get a PAC (if you've ported your number), and move on. 

Neil49

flaneurs_lobster said:

Neil49 said:

This link may help you. Best of luck. 

https://www.ispreview.co.uk/talk/threads/lyca-mobile-whom-to-complain-when-they-ignore-you.41833/ 

That link doesn't help at all with the OP's question about how to contact Lyca (and the title should read "who").

Has the "useful" advice of cancelling your payment card and disputing all debits with your bank.

Try and get a PAC (if you've ported your number), and move on. 

I've read other comments where people have been unable to contact Lyca or even get a PAC so I think the OP should just bite the bullet and get out while he can. They are a shocking company and should be avoided at all costs. 

Hopefully he can get some money back off them by following the advice on the ispreview website. That's all I've been able to find.