EDF - Failed meter installation

GDB2222

EDF sent a chap to replace our gas meter with a smart meter. When the chap arrived, he said he wasn't qualified to work on the meter, which is U16. (That's despite my telling EDF it's a U16 meter when booking the appointment.)

Is there a valid reason why EDF hasn't paid me the £30 compensation due under the 2015 regs?  This was a fortnight ago, so presumably they should now also pay the £30 late payment supplement?

QrizB

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

GDB2222

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

GDB2222

Sorry - has the compensation gone up to £40 now?  I haven't spotted that. 

QrizB

GDB2222 said:

Sorry - has the compensation gone up to £40 now?  I haven't spotted that.

It's been reported on this forum that Ofgem raised the rate this year.

GDB2222

QrizB said:

GDB2222 said:

Sorry - has the compensation gone up to £40 now?  I haven't spotted that.

It's been reported on this forum that Ofgem raised the rate this year.

Thanks very much.

For anyone looking, the amendment is here:
https://www.legislation.gov.uk/uksi/2024/1166/regulation/2/made

And, for completeness, the original regs are here:
https://www.legislation.gov.uk/uksi/2015/1544/contents/made

Phones4Chris

GDB2222 said:

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

@GDB2222 I'd ring up EDF and raise a Formal Complaint about them not having credited your account £40 for failed appointment and quote that paragraph at them if they try to be funny. If they still don't pay up, you can go to the Ombudsman after 8 weeks.

GDB2222

Phones4Chris said:

GDB2222 said:

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

@GDB2222 I'd ring up EDF and raise a Formal Complaint about them not having credited your account £40 for failed appointment and quote that paragraph at them if they try to be funny. If they still don't pay up, you can go to the Ombudsman after 8 weeks.

I’ve just written a letter before action. I’ll give them a chance to respond and just issue proceedings through MCOL. It’s far less complicated than complaining to someone who has no idea about the regulations and then repeating the whole thing to the ombudsman. 

powerful_Rogue

GDB2222 said:

Phones4Chris said:

GDB2222 said:

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

@GDB2222 I'd ring up EDF and raise a Formal Complaint about them not having credited your account £40 for failed appointment and quote that paragraph at them if they try to be funny. If they still don't pay up, you can go to the Ombudsman after 8 weeks.

I’ve just written a letter before action. I’ll give them a chance to respond and just issue proceedings through MCOL. It’s far less complicated than complaining to someone who has no idea about the regulations and then repeating the whole thing to the ombudsman. 

I don't think the courts will look favourably upon you not following the complaints process in full.

GDB2222

powerful_Rogue said:

GDB2222 said:

Phones4Chris said:

GDB2222 said:

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

@GDB2222 I'd ring up EDF and raise a Formal Complaint about them not having credited your account £40 for failed appointment and quote that paragraph at them if they try to be funny. If they still don't pay up, you can go to the Ombudsman after 8 weeks.

I’ve just written a letter before action. I’ll give them a chance to respond and just issue proceedings through MCOL. It’s far less complicated than complaining to someone who has no idea about the regulations and then repeating the whole thing to the ombudsman. 

I don't think the courts will look favourably upon you not following the complaints process in full.

In practice, this won’t come before a judge. Either someone with half a brain cell at EDF will look at it, and realise there’s no defence. Or, they will ignore the proceedings and lose by default. 

What annoys me is that EDF are supposed to make the payment automatically, but they have not done so. 

MattMattMattUK

GDB2222 said:

powerful_Rogue said:

GDB2222 said:

Phones4Chris said:

GDB2222 said:

QrizB said:

Which particular regulation do you think entitles you to £40 compensation? It's not a missed appointment, the engineer turned up?

(9) In keeping the appointment in accordance with paragraph (8), the supplier must ensure that whoever represents it for that purpose possesses the necessary skills, experience and resources to fulfil the purpose of the appointment as the supplier reasonably understands it.

@GDB2222 I'd ring up EDF and raise a Formal Complaint about them not having credited your account £40 for failed appointment and quote that paragraph at them if they try to be funny. If they still don't pay up, you can go to the Ombudsman after 8 weeks.

I’ve just written a letter before action. I’ll give them a chance to respond and just issue proceedings through MCOL. It’s far less complicated than complaining to someone who has no idea about the regulations and then repeating the whole thing to the ombudsman. 

I don't think the courts will look favourably upon you not following the complaints process in full.

In practice, this won’t come before a judge. Either someone with half a brain cell at EDF will look at it, and realise there’s no defence. Or, they will ignore the proceedings and lose by default. 

I think you might be over thinking things there, the compensation system for the £40 is not going to be a slam dunk as it is tied to the complaints procedure which also means you are supposed to complain via the ombudsman. Based on what you have said EDF may well defend and and the judge will throw your claim out.

GDB2222 said:

What annoys me is that EDF are supposed to make the payment automatically, but they have not done so. 

Your annoyance seems to be excessive. If you prodded them they will almost certainly pay it, you can simultaneously prod them for more as they did not pay it in the correct timeframe, they may well add a small amount of "shut up and go away" money on top. That makes far more sense than trying to go nuclear straight away.