Simple Delivery opt out?

Geluk1

The postal charges made by E Bay are far from transparent.
I had a small package that, if I'd chosen EVRI  directly, would have cost £3.29- 400 gm weight.
It's most unsatisfactory that E Bay are not transparent with pricing before you click & order a label.
Clicking it, it showed I was to be charged for an EVRI parcel up to 15kg, which clearly my item wasn't.
Price not revealed on page or label itself.

[Image removed by Forum Team] 

Only by delving into my Account could I see that I'd been charged an outrageous £7.19; beware of this scam.

soolin

shapala said:

Pollycat said:

LottieBun said:

WE'RE ABOUT TO BE FORCED INTO SIMPLE DELIVERY !
I just came off support with ebay, having discussed 2 issues: 1/ my default handling time of 5 days has disappeared and 2/ I cannot opt out of Simple Delivery by default. While waiting for the agent to reply I googled and got information from the ebay site itself saying "Starting from 15 April, Simple Delivery will be the only delivery method available for private sellers when listing eligible items. The option to opt out will only be available for items under £10 and weighing 100g or under. We'll be introducing this change in phases over the coming weeks". That sucks! Buyers are already being overcharged with the new so-called "Buyer Protection" and now they will be forced to pay excessive postage charges rather than the genuine postage cost I would apply to each listing (since I find the Simple Delivery cost is always excessive).  I have already had to start to making my listings cheaper to compensate for all these charges being layered on top by ebay. I appreciate that i no longer pay charges as a seller but if I have to knock a few quid off everything that works out more than the amount I'd pay in charges. And the support agent told me that 3 days is the maximum allowable handling time with Simple Delivery!  I can't always do that and I don't feel it's up to ebay to dictate it either.  Surely it's for me to decide what I can do and the buyer to decide if they are happy with that. I made my dissatisfaction clear to the agent and all I can suggest is that others do the same as like the song says: "If you tolerate this, then your children will be next".

Of course it is up to eBay to set their rules.
It's their platform.

FTR, I'm not happy about it either and have said so in a thread I started.
I'm particularly hacked off that there seems to be only a choice of RM or Evri so far under 'simple delivery'.
IMHO, eBay should have sorted out postage with Yodel and Inpost before introducing this change.
But we are where we are.

You can continue selling on eBay under their rules or find a different platform.
Have you considered Vinted?

I've just sold something on my private a/c.....what I don't like is you can't organise delivery independently and manually add that it's been shipped with tracking number. Item in Q I'd send RM48 but has to go with Evri (no other option). I don't like evri who I've had a couple issues with, both as sender and recipient over the years.

For ref, I have both a 15 y/o biz and private a/c and prefer to sort/organise my own delivery.

Guessing there's no way of opting out now since it looks like eBay have forced every item on to it (talking about private a/c)? If so, will add my items to Vinted and FBM and close my eBay private a/c. 

There should be a big banner across the top of your seller hub that you can click to make changes to SD and Evri can be removed as an option, although that does push up the price of the remaining RM48 option. The label either printable or with a QR code is sent to you , tracking number is added and you can then take to a PO or arrange collection. 

Incidentally if you move to Vinted then this is also the model they use so you wouldn’t be able to sort your own postage out there either. 

shapala

soolin said:

shapala said:

Pollycat said:

LottieBun said:

WE'RE ABOUT TO BE FORCED INTO SIMPLE DELIVERY !
I just came off support with ebay, having discussed 2 issues: 1/ my default handling time of 5 days has disappeared and 2/ I cannot opt out of Simple Delivery by default. While waiting for the agent to reply I googled and got information from the ebay site itself saying "Starting from 15 April, Simple Delivery will be the only delivery method available for private sellers when listing eligible items. The option to opt out will only be available for items under £10 and weighing 100g or under. We'll be introducing this change in phases over the coming weeks". That sucks! Buyers are already being overcharged with the new so-called "Buyer Protection" and now they will be forced to pay excessive postage charges rather than the genuine postage cost I would apply to each listing (since I find the Simple Delivery cost is always excessive).  I have already had to start to making my listings cheaper to compensate for all these charges being layered on top by ebay. I appreciate that i no longer pay charges as a seller but if I have to knock a few quid off everything that works out more than the amount I'd pay in charges. And the support agent told me that 3 days is the maximum allowable handling time with Simple Delivery!  I can't always do that and I don't feel it's up to ebay to dictate it either.  Surely it's for me to decide what I can do and the buyer to decide if they are happy with that. I made my dissatisfaction clear to the agent and all I can suggest is that others do the same as like the song says: "If you tolerate this, then your children will be next".

Of course it is up to eBay to set their rules.
It's their platform.

FTR, I'm not happy about it either and have said so in a thread I started.
I'm particularly hacked off that there seems to be only a choice of RM or Evri so far under 'simple delivery'.
IMHO, eBay should have sorted out postage with Yodel and Inpost before introducing this change.
But we are where we are.

You can continue selling on eBay under their rules or find a different platform.
Have you considered Vinted?

I've just sold something on my private a/c.....what I don't like is you can't organise delivery independently and manually add that it's been shipped with tracking number. Item in Q I'd send RM48 but has to go with Evri (no other option). I don't like evri who I've had a couple issues with, both as sender and recipient over the years.

For ref, I have both a 15 y/o biz and private a/c and prefer to sort/organise my own delivery.

Guessing there's no way of opting out now since it looks like eBay have forced every item on to it (talking about private a/c)? If so, will add my items to Vinted and FBM and close my eBay private a/c. 

There should be a big banner across the top of your seller hub that you can click to make changes to SD and Evri can be removed as an option, although that does push up the price of the remaining RM48 option. The label either printable or with a QR code is sent to you , tracking number is added and you can then take to a PO or arrange collection. 

Incidentally if you move to Vinted then this is also the model they use so you wouldn’t be able to sort your own postage out there either. 

Didn't know that re Vinted...... what is ironic is this new SD measure by eBay is far from it.

I see the custom postage part for a dummy eBay listing but what I take issue with is if I wanted to send an item using any other carrier there's no where to add the info to eBay (once sold) when there was before.

For instance, you have your tracking number, receipt etc but cannot prove you've actually sent the item, whether it's RM or say DPD or UPS. Today for instance Evri was the only option I was given, not even RM.

Following on from that, I then wonder if buyer claims INR as I've decided against using Evri so sent via RM, DPD etc which wasn't an option for the SD?

soolin

shapala said:

soolin said:

shapala said:

Pollycat said:

LottieBun said:

WE'RE ABOUT TO BE FORCED INTO SIMPLE DELIVERY !
I just came off support with ebay, having discussed 2 issues: 1/ my default handling time of 5 days has disappeared and 2/ I cannot opt out of Simple Delivery by default. While waiting for the agent to reply I googled and got information from the ebay site itself saying "Starting from 15 April, Simple Delivery will be the only delivery method available for private sellers when listing eligible items. The option to opt out will only be available for items under £10 and weighing 100g or under. We'll be introducing this change in phases over the coming weeks". That sucks! Buyers are already being overcharged with the new so-called "Buyer Protection" and now they will be forced to pay excessive postage charges rather than the genuine postage cost I would apply to each listing (since I find the Simple Delivery cost is always excessive).  I have already had to start to making my listings cheaper to compensate for all these charges being layered on top by ebay. I appreciate that i no longer pay charges as a seller but if I have to knock a few quid off everything that works out more than the amount I'd pay in charges. And the support agent told me that 3 days is the maximum allowable handling time with Simple Delivery!  I can't always do that and I don't feel it's up to ebay to dictate it either.  Surely it's for me to decide what I can do and the buyer to decide if they are happy with that. I made my dissatisfaction clear to the agent and all I can suggest is that others do the same as like the song says: "If you tolerate this, then your children will be next".

Of course it is up to eBay to set their rules.
It's their platform.

FTR, I'm not happy about it either and have said so in a thread I started.
I'm particularly hacked off that there seems to be only a choice of RM or Evri so far under 'simple delivery'.
IMHO, eBay should have sorted out postage with Yodel and Inpost before introducing this change.
But we are where we are.

You can continue selling on eBay under their rules or find a different platform.
Have you considered Vinted?

I've just sold something on my private a/c.....what I don't like is you can't organise delivery independently and manually add that it's been shipped with tracking number. Item in Q I'd send RM48 but has to go with Evri (no other option). I don't like evri who I've had a couple issues with, both as sender and recipient over the years.

For ref, I have both a 15 y/o biz and private a/c and prefer to sort/organise my own delivery.

Guessing there's no way of opting out now since it looks like eBay have forced every item on to it (talking about private a/c)? If so, will add my items to Vinted and FBM and close my eBay private a/c. 

There should be a big banner across the top of your seller hub that you can click to make changes to SD and Evri can be removed as an option, although that does push up the price of the remaining RM48 option. The label either printable or with a QR code is sent to you , tracking number is added and you can then take to a PO or arrange collection. 

Incidentally if you move to Vinted then this is also the model they use so you wouldn’t be able to sort your own postage out there either. 

Didn't know that re Vinted...... what is ironic is this new SD measure by eBay is far from it.

I see the custom postage part for a dummy eBay listing but what I take issue with is if I wanted to send an item using any other carrier there's no where to add the info to eBay (once sold) when there was before.

For instance, you have your tracking number, receipt etc but cannot prove you've actually sent the item, whether it's RM or say DPD or UPS. Today for instance Evri was the only option I was given, not even RM.

Following on from that, I then wonder if buyer claims INR as I've decided against using Evri so sent via RM, DPD etc which wasn't an option for the SD?

I'm not sure that the view you see when listing is the normal view, if your parcels have been switched to SD then there's nowhere to add any other courier as you don't have anything to do with buying the postage. If you have already been switched to SD then the only options the buyer has Evri or RM48, they can't choose anything else as ebay aren't offering it.

In the main seller hub you can switch off either RM or Evri, but not both, and that applies to all your listings.

Under SD ebay take all the risks once you have confirmation that parcel is with the courier, you don't need to worry about INRs or damages (apparently).

If you choose not to use the SD label then you will pay out of your own pocket for the label which you will not get reimbursed, nor can you add any tracking nor will you be protected against any INR.

As above though, there are apparently exemptions which appear to be (as yet unconfirmed) LLs under £10 and overweight parcels. 

soolin

Geluk1 said:

The postal charges made by E Bay are far from transparent.
I had a small package that, if I'd chosen EVRI  directly, would have cost £3.29- 400 gm weight.
It's most unsatisfactory that E Bay are not transparent with pricing before you click & order a label.
Clicking it, it showed I was to be charged for an EVRI parcel up to 15kg, which clearly my item wasn't.
Price not revealed on page or label itself.

Only by delving into my Account could I see that I'd been charged an outrageous £7.19; beware of this scam.

If you are the seller, and it is a bit unclear, then if you choose buyer pays then buyer pays that, if you choose seller pays then you pay it. However on the label page there are clear instructions what to do if the label provided is incorrect. 

soolin

Yay, some clarification at last about exemptions plus ebay have moved the goalpost about the dates for moving everyone to SD:

From 15 April, we’ll gradually introduce Simple Delivery as the only delivery method available for private sellers who list eligible items on eBay.co.uk. The option to opt out is only available for letter-sized items in specific categories that are priced £10 and under. Please see our Seller Centre page and the Opting out section below for more information.

Simple Delivery | eBay

Opting out

From 15 April, Simple Delivery is the only delivery method available for private sellers who list eligible items on eBay.co.uk. We'll be introducing this change in phases over the coming weeks.

The option to opt out and select Custom postage instead will only be available for letter-sized items in the specific categories below that are priced £10 and under. The £10 limit applies to the item price only and excludes the Buyer Protection Fee.

Categories

• Antiques (e.g. Maps)
• Art (e.g. Photographs)
• Baby (e.g. Car Window Signs & Decals)
• Books, Comics & Magazines (e.g. Bookmarks)
• Business, Office & Industrial (e.g. Office Supplies & Stationary, Adhesive Tapes)
• Cameras & Photography (e.g. Memory Cards, Drone Accessories)
• Clothes, Shoes & Accessories (e.g. Hair Accessories, Wallets)
• Coins
• Collectables (e.g. Trading Cards, Card Games, Badges & Patches, Postcards)
• Computers/Tablets & Networking (e.g. Cables & Connectors, Components & Parts)
• Crafts (e.g. Scrapbooking, Beads)
• Dolls & Bears (e.g. Clothing & Accessories)
• Events Tickets
• Everything Else (e.g. Information Services, Grave Ornaments & Memorials)
• Films & TV (e.g. DVDs, Fridge Magnets)
• Garden & Patio (e.g. Seeds & Bulbs)
• Health & Beauty (e.g. Nail Art, Temporary Tattoos)
• Home, Furniture & DIY (e.g. Cards & Invitations, Ornaments)
• Jewellery & Watches (e.g. Bracelets & Charms)
• Mobile Phones & Communication (e.g. Cables, SIM Cards)
• Music (e.g. CDs, Memorabilia Stickers)
• Musical Instruments & DJ Equipment (e.g. Parts & Accessories)
• Pet Supplies (e.g. Tags & Charms, Collars)
• Sound & Vision (e.g. Batteries, Turntable Parts)
• Sporting Goods (e.g. Tennis Grips)
• Sports Memorabilia (e.g. Trading Cards, Pins, Magnets)
• Stamps
• Toys & Games (e.g. LEGO ® Building Toys, Card Games)
• Vehicle Parts & Accessories (e.g. Exterior Decals & Vinyls, Repair Manuals)
• Video Games
• Wholesale & Job Lots (e.g., Greeting Cards & Stationery)

This list doesn't include all sub-categories where Custom postage is an option. You can see if your item is eligible for Simple Delivery when you're creating your listing.

savergrant

Geluk1 said:

The postal charges made by E Bay are far from transparent.
I had a small package that, if I'd chosen EVRI  directly, would have cost £3.29- 400 gm weight.
It's most unsatisfactory that E Bay are not transparent with pricing before you click & order a label.
Clicking it, it showed I was to be charged for an EVRI parcel up to 15kg, which clearly my item wasn't.
Price not revealed on page or label itself.

[Image removed by Forum Team] 

Only by delving into my Account could I see that I'd been charged an outrageous £7.19; beware of this scam.

When you select delivery, simple or otherwise, you choose the size and weight of the package. Ebay offers a recommendation but they can't be reasonably expected to know the size and weight of every possible item, or how much packaging you are going to use. You get to review and change the information prior to listing, and again prior to despatch.

Tippy_2

I have just been caught out by Simple delivery, sending a booklet which, under the old system would have cost £1.50, has cost me £2.72. I tried to cancel the label but this is not possible with Simple Delivery, however I am determined not to get caught again. I offer free postage to my buyers and have tried to make a business policy to reflect this but the message I get is "Simple Delivery will override your domestic postage policy" Please is there anyone can tell me a step by step idiots guide to opting out of Special Delivery when listing an item? I see people say you have to be careful to tick the correct boxes but I cannot find where these are, perhaps because I'm pretty old! Otherwise  am going to have to stop using ebay delivery and enter the details manually into Royal Mail site which is a pain but worth it when I am only selling items for £3-5 in the main

soolin

Tippy_2 said:

I have just been caught out by Simple delivery, sending a booklet which, under the old system would have cost £1.50, has cost me £2.72. I tried to cancel the label but this is not possible with Simple Delivery, however I am determined not to get caught again. I offer free postage to my buyers and have tried to make a business policy to reflect this but the message I get is "Simple Delivery will override your domestic postage policy" Please is there anyone can tell me a step by step idiots guide to opting out of Special Delivery when listing an item? I see people say you have to be careful to tick the correct boxes but I cannot find where these are, perhaps because I'm pretty old! Otherwise  am going to have to stop using ebay delivery and enter the details manually into Royal Mail site which is a pain but worth it when I am only selling items for £3-5 in the main

There is no opt out for items in eligible categories for SD, when announced it was going to be compulsory, but eBay have been slow implementing that. However, the compulsory bit is now taking effect. 

savergrant

soolin said:

Tippy_2 said:

I have just been caught out by Simple delivery, sending a booklet which, under the old system would have cost £1.50, has cost me £2.72. I tried to cancel the label but this is not possible with Simple Delivery, however I am determined not to get caught again. I offer free postage to my buyers and have tried to make a business policy to reflect this but the message I get is "Simple Delivery will override your domestic postage policy" Please is there anyone can tell me a step by step idiots guide to opting out of Special Delivery when listing an item? I see people say you have to be careful to tick the correct boxes but I cannot find where these are, perhaps because I'm pretty old! Otherwise  am going to have to stop using ebay delivery and enter the details manually into Royal Mail site which is a pain but worth it when I am only selling items for £3-5 in the main

There is no opt out for items in eligible categories for SD, when announced it was going to be compulsory, but eBay have been slow implementing that. However, the compulsory bit is now taking effect. 

Items in some sub categories default to simple delivery but still have a custom postage opt-out. Ironically when you try to revise an existing listing the opt-out disappears.