Gas bill spike after leak on other side of town

EssexHebridean

brianposter said:

MWT said:

This simply isn't possible, a gas leak affecting many homes cannot impact on the gas meter for your home.

This part of the statement is nonsense. Anything which affects the circumstances in which the meter is operating might affect the meter.

At the risk of derailing the thread, perhaps you could explain how a gas leak on the other side of the OP’s town might cause their meter to suddenly show them as using 4000% more gas than usual? 

lohr500

@Ashgordon123

Are you able to post a screenshot from the App showing the daily usage from a few days before the spike through to a few days after? Just make sure to blank out any personal info like name, meter number, a/c number etc.

brianposter

EssexHebridean said:

brianposter said:

MWT said:

This simply isn't possible, a gas leak affecting many homes cannot impact on the gas meter for your home.

This part of the statement is nonsense. Anything which affects the circumstances in which the meter is operating might affect the meter.

At the risk of derailing the thread, perhaps you could explain how a gas leak on the other side of the OP’s town might cause their meter to suddenly show them as using 4000% more gas than usual? 

The obvious possibility is that the gas pressure at the OPs meter fluctuated whilst the leak was being repaired and that the meter could not cope with the fluctuation. There are presumably other possibilities so it makes no sense to discard a theory until we have explained the facts.

Ashgordon123

DullGreyGuy said:

Ashgordon123 said:
maybe they’ll get slightly higher three month bill and put it down to it being winter. 

Ashgordon123 said:

Upshot being I’m quite a lot of money down having done nothing wrong. 

How do these two statements tie up? How would they have a slightly higher bill when you've lost a lot of money assuming you were both equally impacted?

Because over the course of a three month bill you woildnt notice if it had gone up . 

If you monitor your gas usage daily you would notice . 

Ashgordon123

To clarify some of the questions , here is the situation .

Energy provider has said “we can confirm Your gas usage was extraordinarily high that one day. It must have been because of the gas leak that occurred that day  . You have been charged for it. You should contact your gas supplier for compensation . It’s not our fault .”

Gas supplier has said: “We accept your gas usage was extraordinarily high on the gas leak day. That wasn’t our failing though. you should contact your energy provider. it’s not our fault”

I am asking if anyone knew how to contest it when both gas operator and supplier are blaming each other, leaving me out of pocket.
I’ve heard of energy ombudsman for example. If anyone can help with the process it would be much appreciated ….

tim_p

Have you calculated, from meter readings, how much out of pocket you are?

Ashgordon123

tim_p said:

Have you calculated, from meter readings, how much out of pocket you are?

Yep. £120. A pittance for some, but money I can’t afford to lose for nothing .
I’ve already spent hours chasing the companies around. 

would rather not go to some kind of tribunal but it looks like I’ll have to .
thats why I’m here - to see if anyone knows the process. 

Gerry1

Perhaps it's another Rogue Meter?

QrizB

brianposter said:

EssexHebridean said:

brianposter said:

MWT said:

This simply isn't possible, a gas leak affecting many homes cannot impact on the gas meter for your home.

This part of the statement is nonsense. Anything which affects the circumstances in which the meter is operating might affect the meter.

At the risk of derailing the thread, perhaps you could explain how a gas leak on the other side of the OP’s town might cause their meter to suddenly show them as using 4000% more gas than usual? 

The obvious possibility is that the gas pressure at the OPs meter fluctuated whilst the leak was being repaired and that the meter could not cope with the fluctuation.

That doesn't represent the reality of gas metering, though. There's a nearly-foolproof pressure regulator between the supply pipework and the meter. The meter will never "see" a pressure higher than the regulated pressure.

Ashgordon123 said:

Energy provider has said “we can confirm Your gas usage was extraordinarily high that one day. It must have been because of the gas leak that occurred that day  . You have been charged for it. You should contact your gas supplier for compensation . It’s not our fault .”

Which energy provider is it?

If they have agreed that they have billed you for too much gas, they need to refund you. If they then want to reclaim the difference from the gas network operator, that's their problem not yours.

Have you registered an official complaint? If not, do so.

If you have registered a complaint and it's been eight weeks, you can take your complaint to the ombudsman. With the evidence you already have that your supplier agrees there was a metering fault, the ombudsman should then instruct your supplier to reimburse you.

Gerry1

Ashgordon123 said:

tim_p said:

Have you calculated, from meter readings, how much out of pocket you are?

Yep. £120. A pittance for some, but money I can’t afford to lose for nothing .
I’ve already spent hours chasing the companies around. 

would rather not go to some kind of tribunal but it looks like I’ll have to .
thats why I’m here - to see if anyone knows the process.

https://www.energyombudsman.org/