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Santander stopping alerts - why would they do that?

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  • uk1
    uk1 Posts: 1,867
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    For some reason the email alerts are at almost real time.  When my wife takes £200 out at the Post Office  I know straight away!
  • rocky53
    rocky53 Posts: 14
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    UncleK said:
    There is no email address.......................
    Sorry, my mistake. So the only option for a written record seems to be the online chat if you take a copy of it. I am yet to receive a complaint reference from the chap I spoke to.  
  • molerat
    molerat Posts: 36,550
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    RedImp_2 said:
    Must admit haven’t found the alerts very timely normally I’ve moved money in or out to change the balance long before I get the alert .
    I get the money into the account pretty much instantly, money out maybe up to 12 hours later.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • Mr_Jay
    Mr_Jay Posts: 16
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    FWIW. I've received 2 identical e-mails 10 mins apart.  The e-mails refer to alerts on one Savings account. I've received no e-mails about my current account ( 123 Lite ).  Has anyone received notification about their current account ?   I can live without notifications on my savings account......
  • UncleK
    UncleK Posts: 376
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    Yes, mine was about my "Edge Up" current account
  • uk1
    uk1 Posts: 1,867
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    Mine were all on an Everyday Current Account which I think is no longer offered. 

  • GeoffTF
    GeoffTF Posts: 2,878
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    uk1 said:
    Mine were all on an Everyday Current Account which I think is no longer offered. 
    The Everyday Current Account is still offered, but the 123 and 123 Lite accounts are not.
  • Jabba_flabba
    Jabba_flabba Posts: 103
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    Yesterday morning I tried to register a complaint about the changes via their Chat, and it wasn't very fruitful. I suspect if I'd chosen the 'I need to speak to someone now' option rather than 'Something else' I would have been able to register my complaint verbally, but frankly I'd prefer to stick with Chat. 

    Here's a screenshot from when I checked the Chat just now. AFAICT, the chat never got handed off to a human, but time will tell if this gets picked up. In the old days, you could simply send them a Secure Message - I can still see the messages I sent them 10 years ago. Not sure when that stopped being an option.




  • UncleK
    UncleK Posts: 376
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    I am in a similar situation - maybe Monday morning will bring enlightenment?
  • uk1
    uk1 Posts: 1,867
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    It’s about time Santander had their botty smacked. 
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