False Product Information

born_again

Exactly which DeLonghi Magnifica  do you have, as there are several different ones.
I have one ECAM 22.110.B which has a Milk Frother. While it des not say it can make Latte, it is easy, heat the milk up, add to glass & add expresso on top.

screech_78

DullGreyGuy said:

Grumpy_chap said:

Sprice72 said:

I bought a Bean to Cup Coffee Machine, as trying to save money on all the Latte's I have been buying.  So I looked around and decided on a DeLonghi Magnifica from Argos, as it had an in built milk frother and was a good price.  So I bought in November, had a little trouble setting up but finally got it working, albeit a few months later.  I read the product guide as well as looking at you-tube video's but I couldn't find out how to make a latte, so I messaged Argos and they came back and stated that oh sorry this machine does not make latte's, although within the product description it stated it made 10 different coffee options & that they would update the description.  I had a lot of things going on so it was awhile before I sent a message to Argos to ask for a refund/replacement & they said to go to DeLonghi as outside the 30 days.  So spoke to them & they said that it's not their issue as Argos have incorrectly described the product.  So I spoke to Argos again and I said that Delonghi would not give me a 'code' which Argos asked for me to get as it is Argos's error not theirs (I checked their website and this product does not make lattes & only has 4 options) at this point Argos's own website was still showing incorrect product info.  The 'chat' person said that they would get a manager to call me within 16 hours (did not happen).  So I phoned them instead of using the chat and said I wanted to make a complaint & explained. The lady said that she would speak to a Manager and came back and she asked what I wanted to do and said either a refund or exchange, however, she said speak to a Manager, so off she went.  I can't do a refund but I can offer an exchange, so a bit on the spot I had a look and all of the machines I liked were more expensive and not willing to pay and extra £100-£200 and the only other one I wasn't chancing that their product description was correct.  The other offer was just £30.00 compensation.  I was still not happy but said just give me the compensation but not happy as basically I have a machine that is not doing what I wanted based on Argos's product description.  I am planning on writing to Argos but just wanted to know what I could quote as in theory false advertising and I appreciate that I have had the machine for 3 months.  Thanks all

You have accepted the £30 compensation so Argos probably see this as case closed.

I am also confused as to how the machine would (or would not) be able to make latte.
AIUI, the bean to cup machines make espresso from the main machine.  Then there is a milk frother that sits to the side of the machine and the frothed milk is made separate from the espresso and then the two parts (espresso plus frothed milk) are poured into a cup to serve.

So, for latte, you make a large volume of frothed milk and pour into the cup and then pour the espresso half on top.

For cappuccino, you make a smaller volume of frothed milk and pour into the cup on top of the espresso.

For Flat White, you make the espresso and then pour in a small volume of non-frothed (but heated) milk.

Etc for whatever the other ten drinks are.

The machine makes espressos and also makes frothed milk.  The blending to create the different drinks is down to the selected proportions of both parts and the order they are added (which is on top).

The description might not be incorrect.

There seems to be 2 different groups of machines and one outlier... most the cheaper machines are an expresso machines with a steam wand for doing milk yourself. Most the more expensive machines have a milk container to the side and it's a one button job to control coffee and milk and do a couple of milk options.

Then there is the outlier, guessing the one the OP has bought, which is in the price range of the steam wand options but has a milk container. Unlike the others though its only milk option is a cappuccino and it doesn't appear to have a wand to do anything else. 

Stupidly though they still call the milk container thing a "LatteCrema System" like the more expensive ones despite only being able to do cappuccino.

screech_78 said:

A latte is simply a drink that has a higher milk ratio to espresso. 

An expresso has no milk, a macchiato has a very small amount of milk (or milk foam), a latte has a lot of milk (3:1 typically)

Yes, that’s what I said. I’m a bit of a coffee snob so I know my coffees. Higher milk to espresso ratio meaning there’s much more milk than there is espresso in a latte (it’s a milky coffee). 

Sprice72

Thanks for all your comments