Amazon ofm falsely accusing me of violating their policies and restricted account after 2 months

GingerTim

powerful_Rogue said:

moef_17 said:

eskbanker said:

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

the receipts and folders I provided contain evidence that my account was wrongly restricted from purchasing physical goods. My account isn’t locked—I can still buy digital products—but Amazon has placed an unjust restriction without giving a valid reason. Despite repeated requests, they have failed to address the evidence I’ve submitted, including legal identification and transaction history proving my purchases were legitimate.

This restriction raises concerns under the Consumer Rights Act 2015 (CRA 2015), which states that services must be provided with reasonable care and skill. Amazon’s failure to provide a clear justification or review my case properly could be seen as unfair treatment.

Additionally, under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), misleading actions and omissions that cause financial harm are prohibited. Amazon restricting my ability to use my legally purchased gift card without proper justification or transparency could be seen as an unfair commercial practice.

Furthermore, if Amazon is storing my personal information related to this restriction without providing clear reasoning or responding to my data access requests, they may also be breaching my rights under the UK GDPR, which requires businesses to process data fairly and transparently.

I also have £50 in gift card balance that I cannot use as intended. Since gift cards are considered pre-paid monetary instruments, refusing to honor them for no valid reason could also raise concerns under unfair contract terms. Amazon has yet to offer any solution for this

Your picking random pieces of legislation that don't apply. Take s49 CRA you posted:

Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

You don't have a contract with Amazon to supply you a service, so this doesn't apply.

Always a problem when asking ChatGPT for legal advice.

moef_17

powerful_Rogue said:

moef_17 said:

eskbanker said:

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

the receipts and folders I provided contain evidence that my account was wrongly restricted from purchasing physical goods. My account isn’t locked—I can still buy digital products—but Amazon has placed an unjust restriction without giving a valid reason. Despite repeated requests, they have failed to address the evidence I’ve submitted, including legal identification and transaction history proving my purchases were legitimate.

This restriction raises concerns under the Consumer Rights Act 2015 (CRA 2015), which states that services must be provided with reasonable care and skill. Amazon’s failure to provide a clear justification or review my case properly could be seen as unfair treatment.

Additionally, under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), misleading actions and omissions that cause financial harm are prohibited. Amazon restricting my ability to use my legally purchased gift card without proper justification or transparency could be seen as an unfair commercial practice.

Furthermore, if Amazon is storing my personal information related to this restriction without providing clear reasoning or responding to my data access requests, they may also be breaching my rights under the UK GDPR, which requires businesses to process data fairly and transparently.

I also have £50 in gift card balance that I cannot use as intended. Since gift cards are considered pre-paid monetary instruments, refusing to honor them for no valid reason could also raise concerns under unfair contract terms. Amazon has yet to offer any solution for this

You're picking random pieces of legislation that don't apply. Take s49 CRA you posted:

Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

You don't have a contract with Amazon to supply you a service, so this doesn't apply.

You’re incorrect in stating that I don’t have a contract with Amazon for a service. When I created my Amazon account, I agreed to their Conditions of Use & Sale, which forms a contract between me and Amazon. This contract covers several services Amazon provides, including managing my account, processing transactions (such as handling my gift card balance), and providing access to digital services like Prime.

Under Section 49 of the Consumer Rights Act 2015, any service provided must be performed with reasonable care and skill. Amazon’s handling of my account restriction—failing to provide evidence, shifting justifications, ignoring my submitted documents, and breaching their own 48-hour response policy—demonstrates a failure to meet this standard. Furthermore, refusing access to my legally purchased gift card balance without explanation could be considered an unfair contract term under Section 62 of the CRA 2015.

If Amazon claims to have the right to close accounts and seize balances, they must do so in a way that complies with UK consumer law. Simply pointing to their terms doesn’t override statutory protections. If they cannot provide clear evidence to justify their actions, then their decision is unlawful under consumer protection regulations.

sheramber

moef_17 said:

powerful_Rogue said:

moef_17 said:

eskbanker said:

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

the receipts and folders I provided contain evidence that my account was wrongly restricted from purchasing physical goods. My account isn’t locked—I can still buy digital products—but Amazon has placed an unjust restriction without giving a valid reason. Despite repeated requests, they have failed to address the evidence I’ve submitted, including legal identification and transaction history proving my purchases were legitimate.

This restriction raises concerns under the Consumer Rights Act 2015 (CRA 2015), which states that services must be provided with reasonable care and skill. Amazon’s failure to provide a clear justification or review my case properly could be seen as unfair treatment.

Additionally, under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), misleading actions and omissions that cause financial harm are prohibited. Amazon restricting my ability to use my legally purchased gift card without proper justification or transparency could be seen as an unfair commercial practice.

Furthermore, if Amazon is storing my personal information related to this restriction without providing clear reasoning or responding to my data access requests, they may also be breaching my rights under the UK GDPR, which requires businesses to process data fairly and transparently.

I also have £50 in gift card balance that I cannot use as intended. Since gift cards are considered pre-paid monetary instruments, refusing to honor them for no valid reason could also raise concerns under unfair contract terms. Amazon has yet to offer any solution for this

You're picking random pieces of legislation that don't apply. Take s49 CRA you posted:

Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

You don't have a contract with Amazon to supply you a service, so this doesn't apply.

You’re incorrect in stating that I don’t have a contract with Amazon for a service. When I created my Amazon account, I agreed to their Conditions of Use & Sale, which forms a contract between me and Amazon. This contract covers several services Amazon provides, including managing my account, processing transactions (such as handling my gift card balance), and providing access to digital services like Prime.

Under Section 49 of the Consumer Rights Act 2015, any service provided must be performed with reasonable care and skill. Amazon’s handling of my account restriction—failing to provide evidence, shifting justifications, ignoring my submitted documents, and breaching their own 48-hour response policy—demonstrates a failure to meet this standard. Furthermore, refusing access to my legally purchased gift card balance without explanation could be considered an unfair contract term under Section 62 of the CRA 2015.

If Amazon claims to have the right to close accounts and seize balances, they must do so in a way that complies with UK consumer law. Simply pointing to their terms doesn’t override statutory protections. If they cannot provide clear evidence to justify their actions, then their decision is unlawful under consumer protection regulations.

Then take them to court because nobody here can make Amazon do anything.

Undervalued

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

moef_17

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Aylesbury_Duck

moef_17 said:

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Then send them a letter before action threatening court action if they don't return your balance or allow you to spend it within 14 days.  Then follow it through with court action if they don't comply.  

moef_17

Aylesbury_Duck said:

moef_17 said:

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Then send them a letter before action threatening court action if they don't return your balance or allow you to spend it within 14 days.  Then follow it through with court action if they don't comply.  

Ok thank you for the advice

Undervalued

moef_17 said:

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Frustrating yes, unacceptable maybe. But again, they are meaningless statements and not actionable.

Recovering your funds however should be possible providing you are correct in your assertion that "there is no legal basis for them to seize my balance". Concentrate on what is actually possible and not on "flicking peas at an elephant"!

moef_17

Undervalued said:

moef_17 said:

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Frustrating yes, unacceptable maybe. But again, they are meaningless statements and not actionable.

Recovering your funds however should be possible providing you are correct in your assertion that "there is no legal basis for them to seize my balance". Concentrate on what is actually possible and not on "flicking peas at an elephant"!

Undervalued said:

moef_17 said:

Undervalued said:

moef_17 said:

MattMattMattUK said:

moef_17 said:

Aylesbury_Duck said:

Advice?  Shop elsewhere.  They clearly don't want your custom and unless they're discriminating against you on the basis of a protected characteristic, they can close your account any time they like.  You have no lawful right to an explanation or evidence, either.

Thanks for your reply, but I don’t think that advice addresses the situation properly. While it’s true that Amazon can technically close accounts as they wish, that doesn’t mean they can do so without following the proper processes or providing clarity, especially when it affects your funds or ability to use your account.

You have no right to "clarity", there is no "proper process".

moef_17 said:

I currently have £50 in my Amazon account, and I specifically wanted to use that balance for purchases, but I can’t access it due to this account restriction. That’s a problem because Amazon hasn't provided me with any proper justification for this restriction despite me asking for clarity multiple times. I’ve been waiting for over two months, and all I’ve received are vague responses with no solid evidence of any wrongdoing on my part. They have ignored all the evidence I’ve submitted, and their automated fraud detection system seems to be the main issue here. I’ve followed all the procedures, yet I’m still left in the dark without any answers.

What you were saving it for is irrelevant, you can ask for a refund and if you paid that money into your account then they should return it to you. Again, you have no right to an explanation.

moef_17 said:
Amazon reserves the right to close my account, they are still legally obligated to provide transparency and to act in accordance with consumer protection laws. Under the Consumer Rights Act 2015, they are required to provide a clear explanation for any action taken on an account, especially one that directly impacts a consumer’s access to their own funds. Additionally, under GDPR (General Data Protection Regulation), I have the right to understand the processing of my personal data and any automated decisions made, which directly affects my account.

It’s also concerning that Amazon hasn’t complied with these legal requirements by not providing any solid evidence of why my account was restricted, despite me requesting this information. They are also failing to address my rights under The Consumer Protection from Unfair Trading Regulations 2008, which requires them to act fairly and transparently in their dealings with customers.

Nope, none of that applies, there is no obligation to "transparency", the CRA contains no such provisions, GDPR is irrelevant and Unfair Trading Regulations are not relevant either.

moef_17 said:
I just want a clear answer, my £50 back, and to be able to use my account again. So, while "shopping elsewhere" may be an option, it doesn't solve the issue of the money already in my account or the lack of accountability on Amazon’s part.

You will not get a "clear answer", there is no point in arguing with them about that, all you will do is waste everyone's time and demonstrate to them you do not understand any of the bits of legislation you keep claiming apply. Tell them you require the account balance to be refunded to the original payment method, do it in writing, they will almost certainly comply, everything else is a waste of time.

I appreciate your input, but I disagree with some of your points. While Amazon may not be legally obligated to provide a detailed explanation for restricting my account, they do have responsibilities when it comes to handling customer funds and automated decision-making.

1. Refund of Account Balance:
   If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

2. GDPR & Automated Decisions:
   If my account was restricted due to an automated system (which seems to be the case), then Article 22 of GDPR applies. This grants me the right to request a review of any automated decision that significantly affects me. Amazon cannot make decisions solely based on an automated process without allowing for human intervention upon request.

3. Consumer Protection from Unfair Trading Regulations 2008:
   While you dismiss this, these regulations prohibit misleading omissions in business practices. If Amazon has taken action against my account but refuses to provide any reasoning while ignoring the evidence I submitted, this could be seen as a lack of fair treatment.

I agree that requesting a refund of my balance should be the first step, and I’ll push for that in writing. However, dismissing the issue as a waste of time ignores the fact that companies like Amazon should be held accountable for their actions, especially when it comes to handling consumer funds and automated restrictions.

Fine words but you are glossing over the reality of actually making this happen!

You may well be able to recover what is owed to you via the small claims court, providing you take action against the correct legal entity. Most likely, if you file a valid claim it will be settled without actually getting to court. However, as other posters have suggested, you need to correctly identify the relevant legislation and seek to recover your actual losses. Broad brush concepts will get you nowhere!

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Frustrating yes, unacceptable maybe. But again, they are meaningless statements and not actionable.

Recovering your funds however should be possible providing you are correct in your assertion that "there is no legal basis for them to seize my balance". Concentrate on what is actually possible and not on "flicking peas at an elephant"!

---

I appreciate your input. After considering everything, it’s clear that I need to focus on what’s actually possible rather than getting bogged down by frustration. You’re right that the goal should be recovering my funds, and based on the evidence I’ve provided, I firmly believe there’s no legal basis for Amazon to withhold my £50 balance.

I’m fully aware that venting frustration doesn’t move things forward, so I’ll concentrate on the actual steps to take.

400ixl

moef_17 said:

Amazon is refusing to return my £50 gift card balance, claiming that when I allegedly 'broke their policies,' I lost all rights to it. However, there is no legal basis for them to seize my balance. Gift cards are pre-paid funds, and their terms do not override consumer protection laws. I have not violated any policies that would justify them keeping my money, and I have provided evidence proving my innocence. All I care about at this point is getting my money back. The repeated ignoring of my evidence and emails, however, is extremely frustrating and unacceptable. Despite my efforts, they continue to withhold my funds without proper justification.

Is it gift card or an account balance of £50?

Gift cards usually have a cash value of 0 and cannot be converted to cash. Not a consumer protection law expert but usually see the advice when the accounts are closed or the gift hard has date expired that there is no protection. Could be entirely wrong, but worth checking first.