Amazon ofm falsely accusing me of violating their policies and restricted account after 2 months

eskbanker

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

moef_17 said:
If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

I wouldn't disagree that you're entitled to your money back, but which specific CRA provisions are you seeking to rely on here?  Unless you cite something that clearly articulates the point you're making, it leaves things very much up for debate so it's probably better not to bother with referring to such legislation!  Likewise, I agree with earlier posters that there's no obvious correlation with the unfair trading regulations, so less may be more rather than citing too much legislation and diluting your argument rather than adding to it.

Jenni_D

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

eskbanker

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

moef_17

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

moef_17 said:
If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

I wouldn't disagree that you're entitled to your money back, but which specific CRA provisions are you seeking to rely on here?  Unless you cite something that clearly articulates the point you're making, it leaves things very much up for debate so it's probably better not to bother with referring to such legislation!  Likewise, I agree with earlier posters that there's no obvious correlation with the unfair trading regulations, so less may be more rather than citing too much legislation and diluting your argument rather than adding to it.

as in I've sent them my entire purchase history and the folder of all the information which i can access providied by them which includes all my activity and the legitimecy of my account. if there was any refunds or returns it would be on the folders/purchase history. Not only did they not acknowledge the evidence i provided but didn't mention it at all but when i requested for the so called "evidence" of me breaking their laws they ignored my request and didn't provide it. 

moef_17

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

also i said my account was restricted not completly blocked with 0 access

moef_17

eskbanker said:

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

the receipts and folders I provided contain evidence that my account was wrongly restricted from purchasing physical goods. My account isn’t locked—I can still buy digital products—but Amazon has placed an unjust restriction without giving a valid reason. Despite repeated requests, they have failed to address the evidence I’ve submitted, including legal identification and transaction history proving my purchases were legitimate.

This restriction raises concerns under the Consumer Rights Act 2015 (CRA 2015), which states that services must be provided with reasonable care and skill. Amazon’s failure to provide a clear justification or review my case properly could be seen as unfair treatment.

Additionally, under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), misleading actions and omissions that cause financial harm are prohibited. Amazon restricting my ability to use my legally purchased gift card without proper justification or transparency could be seen as an unfair commercial practice.

Furthermore, if Amazon is storing my personal information related to this restriction without providing clear reasoning or responding to my data access requests, they may also be breaching my rights under the UK GDPR, which requires businesses to process data fairly and transparently.

I also have £50 in gift card balance that I cannot use as intended. Since gift cards are considered pre-paid monetary instruments, refusing to honor them for no valid reason could also raise concerns under unfair contract terms. Amazon has yet to offer any solution for this

moef_17

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

moef_17 said:
If a company holds my money, they must return it. Under the Consumer Rights Act 2015, a service provider cannot withhold a consumer’s funds indefinitely without cause. Since Amazon has prevented me from spending my £50 balance, they need to process a refund. That’s not up for debate.

I wouldn't disagree that you're entitled to your money back, but which specific CRA provisions are you seeking to rely on here?  Unless you cite something that clearly articulates the point you're making, it leaves things very much up for debate so it's probably better not to bother with referring to such legislation!  Likewise, I agree with earlier posters that there's no obvious correlation with the unfair trading regulations, so less may be more rather than citing too much legislation and diluting your argument rather than adding to it.

I appreciate your response, but the Consumer Rights Act 2015 (CRA 2015), Section 49, states that services must be performed with reasonable care and skill. Amazon restricting my account without justification, despite my attempts to provide legitimate evidence, could be seen as a failure to meet this standard.

Additionally, the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), Regulation 3, prohibits unfair commercial practices that distort consumer decision-making. Amazon sold me (or rather, my dad) a gift card with the understanding it could be used for purchases. Refusing to honor it without valid reasoning could be classified as a misleading omission under Regulation 6 if they fail to provide key information affecting my ability to use the balance.

While I agree that citing too much legislation can dilute the argument, these two laws are directly relevant. My main concern is that Amazon has not only restricted my purchases unfairly but also refuses to acknowledge the money I already have in my account.

Aylesbury_Duck

I think it's time you took them to court.  You clearly believe they've flouted various bits of legislation and no amount of opinion from others here is going to convince you otherwise.

[Deleted User]

MattMattMattUK said:
You have no right to "clarity", there is no "proper process".

I don't know why people post stuff they've just plucked out of the air.

If the account closure is a result of data processing decisions (which it clearly must be in this case) GDPR is clear that the company must provide details, either voluntarily or as a result of a pertinent customer enquiry. This right to be informed is in addition to the right to access. Indeed, if the closure was a result of solely automated decisions, then the customer has even more rights, and is entitled not just to an explanation, but also to a human review and a right of appeal.

powerful_Rogue

moef_17 said:

eskbanker said:

Jenni_D said:

eskbanker said:

moef_17 said:
i have never returned or refunded anything on amazon in my life. ive sent them reciepts and folders to prove this

How can you prove a negative, i.e. that you haven't returned anything or had refunds?  Not saying that the burden of proof is on you to do so, but logically I don't see how you can....

Account history? Although if the OP has no access to their Amazon account I'm not sure how they'd prove this.

True, but I was really meaning how can sending "receipts and folders" prove anything!

the receipts and folders I provided contain evidence that my account was wrongly restricted from purchasing physical goods. My account isn’t locked—I can still buy digital products—but Amazon has placed an unjust restriction without giving a valid reason. Despite repeated requests, they have failed to address the evidence I’ve submitted, including legal identification and transaction history proving my purchases were legitimate.

This restriction raises concerns under the Consumer Rights Act 2015 (CRA 2015), which states that services must be provided with reasonable care and skill. Amazon’s failure to provide a clear justification or review my case properly could be seen as unfair treatment.

Additionally, under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), misleading actions and omissions that cause financial harm are prohibited. Amazon restricting my ability to use my legally purchased gift card without proper justification or transparency could be seen as an unfair commercial practice.

Furthermore, if Amazon is storing my personal information related to this restriction without providing clear reasoning or responding to my data access requests, they may also be breaching my rights under the UK GDPR, which requires businesses to process data fairly and transparently.

I also have £50 in gift card balance that I cannot use as intended. Since gift cards are considered pre-paid monetary instruments, refusing to honor them for no valid reason could also raise concerns under unfair contract terms. Amazon has yet to offer any solution for this

You're picking random pieces of legislation that don't apply. Take s49 CRA you posted:

Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill.

You don't have a contract with Amazon to supply you a service, so this doesn't apply.