We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Tesco Mobile will not replace a faulty Samsung phone
Options
Hello,
I am purchasing a Samsung Z Flip 6 on a Tesco Mobile contract which started on October 2024, my monthly payment includes a payment for the phone plus calls, data, etc. Last week, after installing an update, the phone started to develop an issue - main screen not working after opening the flip-phone. Initially it was intermittent, but on Friday, the main screen stopped working altogether making the phone unusable. I went into a Tesco Mobile shop where they told me that they will not do anything because I did not take out insurance cover at the start of the contract, and that I will need to send it to Samsung for repair. The phone is as new, and only 4 months old, so I would have thought that Tesco should take responsibility for selling a faulty item that is not fit for purpose?? (I have been on a Samsung forum and apparently this issue is not an uncommon occurrence on Flip phones)
I am purchasing a Samsung Z Flip 6 on a Tesco Mobile contract which started on October 2024, my monthly payment includes a payment for the phone plus calls, data, etc. Last week, after installing an update, the phone started to develop an issue - main screen not working after opening the flip-phone. Initially it was intermittent, but on Friday, the main screen stopped working altogether making the phone unusable. I went into a Tesco Mobile shop where they told me that they will not do anything because I did not take out insurance cover at the start of the contract, and that I will need to send it to Samsung for repair. The phone is as new, and only 4 months old, so I would have thought that Tesco should take responsibility for selling a faulty item that is not fit for purpose?? (I have been on a Samsung forum and apparently this issue is not an uncommon occurrence on Flip phones)
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards