Second leg of long haul cancelled and rebooked by airline, 5 hour delay, can we get compensation

eskbanker

SausageChopsFace said:

eskbanker said:

SausageChopsFace said:

We also were not booked on to the next flight leaving HK to Bangkok - there were 3 HK-BK flights in the 5 hours before our changed flight was scheduled, and we weren’t put on any of these earlier flights.

Were there seats available on any of those?

There is unfortunately absolutely no way of us knowing this.

Sure, I was just wondering if you'd been checking at the time.  The regulations require that rerouting is arranged 'at the earliest opportunity', so this should be the first available flight, but if you don't know about availability of seats on those earlier ones, it's an academic point now.

SausageChopsFace said:

There is an ADR that Cathay supports

If Cathay doesn't come round to your way of thinking then that would be the next step if you chose to pursue the matter, but it's not obvious that there is any compensation due....

SausageChopsFace

TELLIT01 said:

At what time would you have landed if the plane hadn't caught up time en-route (i.e. 2 hours later than scheduled)?

What were the departure times of the 3 flights you mention that you were not moved to?

Not really sure what you mean here? Have already said we left Heathrow 2 hours late, but only arrived 45 minutes after scheduled.  What other timings are you referring to?

The other 3 flights that we could have been put on would have arrived in Bangkok 2 hours, 3 hours and 4 hours after original scheduled time (instead of the 5 hours we actually arrived after scheduled time).

Ayr_Rage

HKG-BKK is a very busy route, there may not have been seats on the other flights, you probably got there as soon as Cathay Pacific were able to accommodate you.

sheramber

SausageChopsFace said:

TELLIT01 said:

At what time would you have landed if the plane hadn't caught up time en-route (i.e. 2 hours later than scheduled)?

What were the departure times of the 3 flights you mention that you were not moved to?

Not really sure what you mean here? Have already said we left Heathrow 2 hours late, but only arrived 45 minutes after scheduled.  What other timings are you referring to?

The other 3 flights that we could have been put on would have arrived in Bangkok 2 hours, 3 hours and 4 hours after original scheduled time (instead of the 5 hours we actually arrived after scheduled time).

What was your original scheduled  arrival time?

Not including making up time , as that would be unknown , add on 2 hours to get the time you would have been expected to arrive.