Sky Signature Price Protection BUT YET they are still trying to apply annual increase

davidwilson658

Hi, I'm currently in dispute with Sky and would appreciate any help.  I recontracted my sky package in October 24 after a decent online chat haggle.  My deal included Sky Signature with Price Protection as below..

Signature is normally £36.50, but you'll pay £24 (with an 24 -month contract) This offer is for 24 months (Includes Sky Signature Price Protection Offer)

I was surprised to receive an email last week stating that my price would increase by £5.50 for Sky Signature and proceed to query / complain.

The sky agent (online chat) gave me after i pressed the following terms for the protection offer..

Sky Signature Price Protection is a feature that allows customers to lock in their subscription price for a set period of time. This means that once you sign up for Sky's Signature package with price protection, your monthly cost will remain fixed at that rate, regardless of any price increases that Sky may implement during the protection period.

Am i missing something here or is this a cast iron lock in of the price at £24 for 2 years?? Two online chats and one phone call later I'm getting nowhere with sky and have gone down their complaints route.

Has anyone else fought this battle??

Thanks

jackieblack

This happened to me a couple of years ago, I had a deal at a fixed price for a certain period, I got the email about the March increase but when I rang them they said it was a standard email that was sent to everyone but my price wouldn’t change. I was sceptical, but my bill didn’t increase, despite the email saying it would.

Have you checked what the ‘future bills’ in your account says?

davidwilson658

Yeah my future bill is showing the increase being applied unfortunately.